Mike Astry Email & Phone Number

Broomfield, CO

Greater Denver Area

• Managed HDS, IBM, EMC, NetApp, Huawei OEM and encryption system quality assurance (SQA) product test teams to ensure quality product releases via the OEM sales model. Test teams focused on interoperability of OEM.
• Screened and hired candidates for the SQA Customer Partner Integration team to fill open Test Engineer requisitions.
• Negotiated with the Encryption Product Manager to prioritize test efforts and created a point in time test process to address off cycle test requests.
• Facilitated customer issue recreation and defect fix verification collaborating with customer support and development resources while keeping major release testing on schedule.
• Implemented VMware license process improvements focusing on the redeployment of previous consumed licenses to ensure a cost effective use of these resources. Process improvements resulted in avoiding purchasing new.

Broomfield, CO

• Created and executed system level product test plans for Brocade/McDATA SAN products. Testing included the integration of Hitachi storage devices and path fail over software with Brocade/McDATA SAN products using.
• Identified product defects and worked with engineering groups to resolve issues and validate fixes.
• Contributed weekly on Hitachi OEM status conference calls producing schedules and processes to insure timely delivery of new products and features.Brocade aquirred McDATA Corporation February 2007

Broomfield, CO

Broomfield, CO

• Supported internal and external customers on technical issues on all McDATA products.
• Created and maintained 24/7 level one Technical Support Center schedule to ensure coverage.
• Contributed to daily critical situation management meeting to ensure proper communication and escalation of customer issues.
• Protected product’s reliability image at a major banking customer by diligently pursuing the root cause of a severe enterprise system outage.

Denver, CO

• Managed profit and loss for a customer service territory including up to 14 technicians in multiple cities supporting 24/7 operations.
• Ensured timely resolution of customer issues regarding hardware and software operation and performance by interfacing with customer data center management.
• Strongly influenced a customer’s $1.2M buying decision by creating a maintenance discount structure on existing equipment that was bundled into a successful new storage proposal.
• Avoided hundreds of hours of manual data entry by leading efforts to successfully convert maintenance contracts from an Oracle billing database to Clarify Clear contracts. Provided training and coaching of peers across.

Denver, CO

Houston, TX