Mike Pyke work email
- Valid
- Valid
- Valid
Mike Pyke personal email
Highly focused, results driven and financially aware leader with exceptional commercial acumen and a track record in revenue realisation. A strong understanding of strategic development and alignment, operational improvements and service delivery. Impressive track record of budget and people management, continued commercial success and consistent delivery of service and product development. Proven success in building peak performing teams and achieve cross-functional business benefits.Technology and business visionary with both executive and hands-on experience in multi- million euro programme strategies and deliveries. Proven ability to leverage IT benefits to solve business challenges whilst managing cost and risk.Specialising in translating business strategy goals into achievable, cost effective change initiatives and successfully delivering enhanced business operation performance through their implementation. • Internal and external stakeholder management• Strong executive leadership • Programme & project management• Budget & cost control • Strategic analysis and internal consulting• Excellent international experience• Service transformation and management• Recruitment, development and retention of high quality staff• New product and technology launch• Change Management• Process development and improvement• Data management, analytics and governance• Supplier selection and transition
-
Managing DirectorMegeric LtdUnited Kingdom -
Managing DirectorChameleon Technology (Uk) Ltd Jul 2024 - PresentHarrogate, North Yorkshire, Gb -
Chief Operating OfficerChameleon Technology (Uk) Ltd Sep 2022 - Jun 2024Harrogate, North Yorkshire, Gb
-
Chief Technology OfficerChameleon Technology (Uk) Ltd May 2021 - Sep 2022Harrogate, North Yorkshire, Gb
-
Programme Director - IotSamsung Electronics Apr 2018 - Apr 2021Suwon-Si, Gyeonggi-Do, Kr -
Managing DirectorMegeric Ltd Dec 2014 - Apr 2021Troubleshooter/Consultant - specialising in Programme and Change Management, Operations and Turnaround consulting
-
Director Of Programme And Project Management CentreExperian Jan 2016 - Nov 2017Costa Mesa, Ca, UsExperian are the leading global information services company, providing data and analytical tools to our clients around the world. Tasked with addressing systemic delivery failures for both internal and client-facing projects and programmes within Experian UK• Worked with Exec board, customers and delivery functions to establish root causes of failures• Created a Shared Service Centre for Experian UK comprising of 100 project and programme managers delivering high quality project and programme management and governance and oversight across a portfolio of 160 projects and programmes• Developed a single set of comprehensive Project and Programme Delivery Standards• Drove a 300% improvement in the quality of client deliveries, reducing the actual cost of delivery by over £4m per annum • Reduced the per-project cost of delivery by 20%• Built an Academy (partnered with the APM) for ongoing development -
ConsultantKinetic Worldwide Dec 2014 - Jun 2015London, GbKinetic Worldwide is WPP's global leader in planning and buying Out of Home (OOH) media.Brought in to improve the timeliness and quality of delivery of Kinetic’s internal IT Department.• Liaised with senior stakeholders – CFO, CEO and Sales Director to identify primary root causes of under-performance. Restructured the Technology department as a result.• Introduced ITIL as a framework and recruited and coached new Problem, Change and Release Managers. • Renegotiated the primary software supplier contract. -
Global Head Of OperationsVge Tem Practice Jan 2013 - Nov 2014London, Uk, GbThe VGE TEM Practice provides full lifecycle Telecom Expense Management services to around 300 multi-national corporations world-wide. Reporting into the CEO, and with 150 reports across the US, Europe and APAC (including Australia), the role involved leading all aspects of the TEM managed services, including Service Desk, Service Management, Audit and Reporting, Data Management and Inventory Management.• Delivered a transformational portfolio of 8 discrete programmes and 53 projects securing investment from VGE of over €12m capex and €20m incremental opex.• Drove a 25% efficiency improvement in the first half of 2012-13 – saving €4m annually• Significantly improved the customer experience and reduced time to resolve incidents by almost 80% -
Senior Operations ManagerVge Tem Practice May 2011 - Jan 2013London, Uk, GbBrought in in the aftermath of the Egyptian revolution, with a remit to create a world class global customer experience.Managed 200 people providing Incident, Problem and Change Management plus programme and project management to over 100 of Vodafone’s largest corporate customers.• Transformed operating culture, reducing handling errors by 90% and achieving all global SLAs • Reduced complaints and customer escalations by 94%.• Directed the programme to establish a new operations base in Budapest and double productivity across the primary operations centres• Created the strategy and vision for Global Operations, combining existing infrastructure with acquired companies in US, UK and India.• Commissioned and oversaw the development of a web-enabled real-time queue monitoring system which provides live access to the Incident Management and Service Request data.
-
International Billing And Reporting ManagerVge Tem Practice Apr 2009 - Jun 2011London, Uk, GbProgramme Director for the Operational Design, Development and Management of the Consolidated Spend Analytics (CSA) Platform –• Launched in Sep’09 with 8 European mobile carriers on board• Managed four full releases per annum adding new carriers• By Feb’11 the CSA platform held over 6bn call records and over 4m invoices across 55 countries making it the largest billing database of its kind in the world.• Created a new Billing Operations department allowing VGE to issue customer invoicing for the first time.
-
Head Of Customer ExperienceVodafone International Enterprise Feb 2011 - Feb 2012Head of Customer Operations and Experience for a “start-up” organisation within VGE. Vodafone International Enterprise (VIE) was set up to target smaller international.• Defined and implemented an appropriate global customer experience model.• Created a scalable operational structure to deliver the required customer experience efficiently and effectivelyWithin 12 months, VIE had substantially exceeded all revenue and contract value targets and, as a result, was absorbed into VGE – resulting in the expansion of VGE’s managed customer portfolio to almost 1600 customers globally and delivering an incremental €800m annual revenue.
-
Service Introduction ManagerVodafone Global Enterprise Jul 2008 - Mar 2009London, Gb• Accountable for ensuring that all new external products and services had coherent customer propositions and were launched correctly into the organisation.• Revamped the Customer and Employee satisfaction programmes.• Programme Manager for the development and deployment of the Clarity Project Management tool -
Service Team Lead, Northern EuropeVodafone Global Enterprise Jul 2007 - Jul 2008London, GbLeading a team of Local Service Managers in UK, Netherlands and Ireland supporting some of Vodafone Global Enterprise's largest Multi-national Corporate Customers.
-
Sector Service ManagerVodafone Global Enterprise May 2004 - Jul 2007London, GbLeading a team of Service Managers supporting Vodafone UK's largest corporate and public sector customers
-
Senior Service ManagerEnergis Plc Sep 1994 - Apr 2004Senior Service Manager on Energis single largest account - Freeserve
-
Head Of Customer OperationsNevada Tele.Com Jul 2000 - Jan 2002A joint venture between Energis (now C&W) and Viridian (NI Power company) with primary offices in Belfast and Dublin. Was renamed as Energis Ireland and ultimately became part of Cable & Wireless when C&W acquired Energis.
Mike Pyke Skills
Mike Pyke Education Details
-
The University Of ManchesterComputer Science -
Holyhead County Secondary SchoolBiology
Frequently Asked Questions about Mike Pyke
What company does Mike Pyke work for?
Mike Pyke works for Megeric Ltd
What is Mike Pyke's role at the current company?
Mike Pyke's current role is Managing Director.
What is Mike Pyke's email address?
Mike Pyke's email address is mi****@****one.com
What schools did Mike Pyke attend?
Mike Pyke attended The University Of Manchester, Holyhead County Secondary School.
What are some of Mike Pyke's interests?
Mike Pyke has interest in Children.
What skills is Mike Pyke known for?
Mike Pyke has skills like Analysis, Customer Experience, Leadership, Mobile Devices, Mobile Technology, Product Management, Program Management, Service Management, 3g, Account Management, Business Intelligence, Call Centers.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial