Mike Avena Email & Phone Number

London, England, Gb

• Technology leadership role, responsible for Ori’s entire enterprise IT environment and operations. Strategizing and executing a $1.6 million IT roadmap that delivers the digital tools needed for business development and day-to-day business operations.• Managed an outsourced group of IT professionals for infrastructure and internal help desk operations. The team consistently achieved high satisfaction and excellent resolution times. Implemented Jira Service Management as Ori’s service desk platform.• Led RFP and implementation projects for enterprise systems, including SAP Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Human Resources Information System (HRIS), and customer service desk in preparation for commercial product launch.• Kicked off GDPR compliance and continuous data protection program through partnerships with HR, Quality, Marketing, and Legal.• Rolled out and continuously improve a comprehensive cybersecurity program that includes extensive user training, phishing simulations, endpoint hardening, identity and access management, backup and disaster recovery, and information governance structures.• Leveraged existing investments in Microsoft 365 and Azure to build a core suite of productivity tools with less than $100/user/month in recurring costs.• Successfully implemented unified endpoint management (UEM) for a mixed environment that consisted of Windows, macOS, and Linux devices using Microsoft Intune.

San Diego, Ca, Us

• Led and completed project to divest core IT infrastructure components from Tmunity Therapeutics, spinning out cell therapy manufacturing IT operations with the intent to integrate assets into Resilience’s technology portfolio.

Philadelphia, Pa, Us

• Core tech stack and initiatives lead for Microsoft 365, Okta, Egnyte, Tmunity Intranet, digital collaboration, and IT service desk.• Led cybersecurity efforts, leveraging Microsoft’s E5 suite of enterprise mobility & security tools for cost-effective security operations.• IT business partner for all G&A (Finance, HR, Legal, and Corporate Development) functions. Provided technical leadership to teams implementing new systems.• Oversaw help desk operations and managed relations with Tmunity’s managed service provider. Assisted in the RFP process to select a new managed service provider, then led the transition of service desk operations and infrastructure management to the selected vendor.• Developed an intuitive and informative multi-department, SharePoint-based intranet using Microsoft’s latest “hub and spoke” best practices. Also wrote a suite of end user IT work instructions for the IT intranet hub, as well as periodic news updates.

Philadelphia, Pa, Us

• Managed key IT infrastructure components to support day-to-day operations including Active Directory, Azure AD, Microsoft 365, Egnyte Cloud Storage, and Okta Workforce Identity.• Implemented Microsoft Intune for unified endpoint management, along with zero-touch provisioning for Windows 10 computers using Windows Autopilot, and for iOS/iPadOS devices using Automated Device Enrollment. Replaced legacy GPOs with Intune configuration profiles for full cloud-based mobile device management (MDM), enhancing security for remote work.• Implemented app protection policies for Microsoft mobile apps to secure corporate data on employees’ personal smartphones without the need for enrollment in device management.• Expanded the use of Okta Workforce Identity using SAML-based Single Sign-On and SCIM-based identity lifecycle management to create a single identity gateway for Tmunity SaaS applications.• Oversaw Tmunity’s managed service provider’s implementation of critical infrastructure projects, such as server builds, capital projects, and Windows Always On. Attended bi-weekly meetings with the vendor for project status updates.• Supplemented Tmunity’s service desk by providing deskside support for employees and contractors when hands-on assistance was needed to resolve IT issues.• Supported rollout of key infrastructure initiatives, including multi-factor authentication implementation and Okta Workforce Identity expansion.

Philadelphia, Pennsylvania, Us

• Supervised regular operations of all business units including coordinating production efforts between 8 separate teams to publish new content each week, recruiting and training more than 80 new volunteers, and generating over $30,000 in sales• Increased readership to an average of 1,900/week in print and 7,000/week online• Oversaw fundraising campaign in collaboration with Drexel Institutional Advancement that yielded over $20,000• Expanded content production to include comics, puzzles and multimedia content• Acted as project champion for implementing Superdesk newsroom software to modernize operations• Documented more than 10 distinct roles and their responsibilities for smoother staff transitions in the future

Philadelphia, Pennsylvania, Us

• Created and implemented strategic and capital improvement plan for improving IT infrastructure to meet modern standards• Made organization technology choices including purchasing and deploying Mac desktop computer fleet, subscribing to and implementing software services, and tying IT systems together with Single-Sign On• Implemented IT disaster recovery plan with both on-site and off-site backup locations• Supervised replacement and migration of organization's primary file server• Developed new WordPress-based website to better organize content and increase online readership

Philadelphia, Pennsylvania, Us

• Worked on ASP.NET application expansion project to meet changing business needs for processing educational credentials from all medical fields• Refactored aging software components to reduce technical debt and reduce maintenance and operating costs• Aided client services department by resolving user trouble tickets through software patches and data fixes

Philadelphia, Pennsylvania, Us

• Continued development of ASP.NET applications to support ECFMG primary source verification business functions• Developed and modified components of Web Forms applications, WCF services, and PL/SQL procedures• Aided in the automation of manual software tests to increase speed and efficiency of QA testing• Maintained legacy VB 6 and VB.NET applications, including modernization of application components

Grasbrunn, De, De

• Coded test procedures using C#, .NET, and the NUnit framework to automate manual unit tests for AutoDome and MIC series IP cameras.• Developed a build server utility using C++ that leveraged Jira REST APIs to help automate the Bosch IP camera system software build pipeline.• Implemented new features and bug fixes for AutoDome and MIC system controller using C++.