Mike Baggley's Location
Toronto, Ontario, Canada, Canada
Mike Baggley's Contact Details
Mike Baggley work email
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Mike Baggley personal email
n/a
Mike Baggley phone numbers
About Mike Baggley
Focused on creating value through every experience!
Mike Baggley Work Experience Details
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Chief Customer OfficerCenter TechnologiesToronto, On, Ca -
Customer Success Strategy AdvisorEnsogo Oct 2024 - Present -
Chief Customer OfficerStealth Startup Sep 2023 - Present
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Vp, Customer ExperienceIgloo Software Oct 2021 - Sep 2023Kitchener, On, CaLeading the entire post-sales customer experience (Services, Support, Training, Customer Success) and helping to drive the mission of building a better way for organizations to work. Primarily focused on helping this already incredibly successful company scale and grow to the next level, while at the same time, continuing to improve the customer journey. -
Chief Customer OfficerIntelex Technologies Ulc Oct 2019 - Oct 2021Toronto, On, CaLeading the entire post-sales customer experience and corporate operations with a team of 150+ employees (Services, Support, Training, Customer Success, and Corporate Operations Teams) to help ensure customers are achieving EHSQ business outcomes. Focused on increasing customer value, improving retention, and driving up our go-to-market KPIs through providing the best possible customer experience and making sure the overall organization is operating as efficiently as possible and that leaders have the right data to make informed decisions. -
Svp, Customer ExperienceIntelex Technologies Ulc Jul 2018 - Sep 2019Toronto, On, CaLeading the entire post-sales customer experience with a team of 100+ employees (Services, Support, Training, and Customer Success) to help ensure customers are achieving EHSQ business outcomes. Focused on increasing customer value, improving retention, and driving up our go-to-market KPIs through providing the best possible customer experience.
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Vice President, Customer SuccessIntelex Technologies Ulc May 2017 - Jul 2018Toronto, On, Ca- Leading a global team of CSMs, Customer Support Analysts, and Training Specialists- Part of the Executive Leadership team- Managing and forecasting Gross and Net Retention- Assisting in growing customer base through customer expansion- Assisting in achieving ACV & ARR Growth goals- Ensuring Customers are set up to achieve value and desired outcomes- Ensuring key stakeholders are engaged, understand value & support Intelex- Ensuring user adoption & engagement
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Interim Director, Center Of ExcellenceIntelex Technologies Ulc Feb 2017 - Apr 2017Toronto, On, Ca-Standardize, document & communicate best practices for solution adoption, configuration and deployment.-Advise, guide & validate the Solution Management team on best practices for standardizing solution configuration and deployment. -Develop, publish & continually improve self-help resources for customer base, achieve strong adoption rates for products.
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Senior Solution Architect, Services SalesIntelex Technologies Ulc Apr 2015 - Feb 2017Toronto, On, Ca- Leads requirements gathering with our enterprise and large mid-market clients by facilitating blueprinting or discovery workshops- Translates client requirements into an Intelex solution design that will meet client’s overall business objectives, requirements, and cost and timeline objectives- Prepares pre-sales project plans and other supporting documentation such as scopes of work, and preliminary project schedules- Leads the development and maintenance of technical tools and resources- Trains new account managers, partners and other employees as required on Intelex’s implementation methodology, estimation of services and project approach- Participates in both onsite and online pre-sales presentations with members of the sales team.- Assists the sales team in reviewing and responding to RFP’s- Provides ongoing feedback on the process improvement of the review, preparation and confirmation of service estimates
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Mid-Market Delivery ManagerIntelex Technologies Ulc Jun 2014 - Mar 2015Toronto, On, Ca- Manage the entire portfolio of Mid-Market clients- Run a team of 16 implementation specialists- Forecast revenue and other KPIs- Create and cast vision for the Mid-Market department
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Consulting ManagerIntelex Technologies Ulc Nov 2013 - Jun 2014Toronto, On, Ca.
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Consulting Team LeadIntelex Technologies Ulc Feb 2013 - Oct 2013Toronto, On, Ca
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Project ConsultantIntelex Technologies Ulc Nov 2011 - Feb 2013Toronto, On, Ca
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Operations ManagerAsk Video Nov 2005 - Nov 2011
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Radio And Tv Assistant/OperatorCbc Sep 2005 - May 2008Toronto, Ontario, CaWorked in the audio department on many of the networks largest shows (Olympics, Hockey Night in Canada, The National)
Mike Baggley Skills
Requirements Gathering
Business Analysis
Consulting
Team Leadership
Enterprise Software
Hands On Training
Management
Video
Software Project Management
Business Intelligence
Technical Writing
Software Implementation
Integration
Business Process
Project Management
Sound
Software Training
Software As A Service
Databases
Customer Relationship Management
Computers
Music
Requirements Analysis
Audio
Guitar
Production
Customer Presentations
Crm
Saas
Mike Baggley Education Details
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Ryerson UniversityRadio And Television Broadcasting -
Harvard Business School OnlineOther; Certificate In Leading With Finance
Frequently Asked Questions about Mike Baggley
What company does Mike Baggley work for?
Mike Baggley works for Center Technologies
What is Mike Baggley's role at the current company?
Mike Baggley's current role is Chief Customer Officer.
What is Mike Baggley's email address?
Mike Baggley's email address is mi****@****lex.com
What is Mike Baggley's direct phone number?
Mike Baggley's direct phone number is +141659*****
What schools did Mike Baggley attend?
Mike Baggley attended Ryerson University, Harvard Business School Online.
What skills is Mike Baggley known for?
Mike Baggley has skills like Requirements Gathering, Business Analysis, Consulting, Team Leadership, Enterprise Software, Hands On Training, Management, Video, Software Project Management, Business Intelligence, Technical Writing, Software Implementation.
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