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Delivers efficiency and productivity gains for sales and service organizations. In sales, revenue and market share increases with productivity and customer service improvements in customer facing operating departments. Successful experience in sales operations / planning, territory and channel optimization, inside sales and service / administration management.Skilled in solving operational challenges by combining analytical skills with a focus on getting feedback from internal departments and customers resulting in continuous process improvement delivering productivity and customer satisfaction. My style also focuses on developing team members by mentoring and developing employeesSpecialties: Operations Management, Sales Support and Sales Force Development, Performance Management, Coaching and Mentoring New Managers
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Sales Process ManagerDocument Direction 2012 - 2018A 40 person sales channel for Ricoh products & services in the Greater Toronto Area. Report to the 2 Managing Partners.Coach & mentor 6 managers directing priorities to enable profit optimization, customer retention and productivity. Focused sales activities with leading edge prospecting. Reduced recruiting expenses 60% annually in 2013 through 2017 versus 2012 while boosting initial 6 month sales productivity by 30%. Effective counsel for the two managing partners allowing them to… Show more A 40 person sales channel for Ricoh products & services in the Greater Toronto Area. Report to the 2 Managing Partners.Coach & mentor 6 managers directing priorities to enable profit optimization, customer retention and productivity. Focused sales activities with leading edge prospecting. Reduced recruiting expenses 60% annually in 2013 through 2017 versus 2012 while boosting initial 6 month sales productivity by 30%. Effective counsel for the two managing partners allowing them to retreat from day to day operations. Show less
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Sales Strategy DirectorSynerion 2010 - 2012A niche Work Force Management software solutions provider. Contract Role.Revitalized sales results by developing target market segments, focused campaings and new / effective sales compensation plans enabling 25% growth over 2010.
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National Manager, Dealer ServicesTrader Corporation 2007 - 2009Achieved 22% productivity gains in 2008 and 2009 which enabled operational savings of over $300,000 annually.Developed 9 new managers during 2007-9 with effective mentoring and best practice sharing -
Director, Greater Toronto Area OperationsRicoh Canada Inc. 2006 - 2007Chaired GTA Management Committee integrating Ricoh Toronto enabling achievement of 11% year over year revenue growth.Number 1 Region on Balanced Scorecard of KPIs -
Director, Sales Force DevelopmentRicoh Canada Inc. 2004 - 2006Enabled 14% revenue growth and ongoing sales force development by launching Performance Management Program and Sales Training Programs to the Sales Force -
National Supplies ManagerRicoh Canada Inc. 2002 - 2004Achieved 18% profit growthIntegrated an operation and customer base from an acquired companyRestructered sales incentive programs to enable desired focus and acceptable selling costs -
Senior Manager, Sales OperationsPurolator Courier 1997 - 2001Managed several sales programs that achieved revenue growth of 21%, more than three times the growth achieved company wide -
Several PositionsXerox 1980 - 1997Manager, Customer and Market Focus 1994-1997Manager, Sales Operations and Resource Planning 1992-1993Six other sales/marketing/administration positions 1980-1991
Mike Baillie Skills
Mike Baillie Education Details
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Sales & Marketing
Frequently Asked Questions about Mike Baillie
What is Mike Baillie's role at the current company?
Mike Baillie's current role is Experienced Sales & Service Operations Leader.
What is Mike Baillie's email address?
Mike Baillie's email address is mi****@****ers.com
What is Mike Baillie's direct phone number?
Mike Baillie's direct phone number is (800) 275*****
What schools did Mike Baillie attend?
Mike Baillie attended Wilfrid Laurier University.
What are some of Mike Baillie's interests?
Mike Baillie has interest in Golf, Board Member At St, Football Official, Andrew's East Golf Club.
What skills is Mike Baillie known for?
Mike Baillie has skills like Performance Management, Mentoring, Customer Satisfaction, Team Building, Operations Management, Team Leadership, Coaching, B2b, Problem Solving, Customer Service, Process Improvement, Change Management.
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Mike Baillie
Canada1huskyenergy.com
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