Mike Bowman Email & Phone Number
@activenetwork.com
2 phones found area 412 and 888
LinkedIn matched
Who is Mike Bowman? Overview
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Mike Bowman is listed as Vice President of Client Services (Active Network – a Global Payments Company) at Global Payments Inc., a company with 24257 employees, based in Coraopolis, Pennsylvania, United States. AeroLeads shows a work email signal at activenetwork.com, phone signal with area code 412, 888, and a matched LinkedIn profile for Mike Bowman.
Mike Bowman previously worked as Vice President of Client Services at Active Network and Senior Director Of Operations at Ecsi. Mike Bowman holds Professional Certificate, Ai Leadership from Mit Sloan School Of Management.
Email format at Global Payments Inc.
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AeroLeads found 1 current-domain work email signal for Mike Bowman. Compare company email patterns before reaching out.
About Mike Bowman
A solutions-oriented professional, recognized for operations with cutting edge artificial intelligence and automation tools and techniques, I drive organizational growth by blending a customer-focused mindset with sharp business development acumen. Passionate about addressing large, complex problems with modern solutions, I am constantly seeking opportunities to improve operational processes, reduce costs, generate revenue, and increase employee engagement. Through my career, I have spearheaded major program turnarounds while effectively shifting and reshaping cultures to be agile and performance driven.Over the years, I have built full spectrum training strategies and programs to strengthen high-performing teams and support talent development and workflow management. My commitment to employee engagement, inclusion and development will always be at the core of all planning and decision making. People are most important to me, so I approach employee training with a focus on developing multi-functional skillsets. Collaborating with personnel at all organizational levels allows me to create comprehensive training programs that account for client’s unique needs. These tailored strategies enable organizations to move forward into their next stage of growth with a strong foundation backed by thoroughly trained and enabled team members.Looking to the future, my goal is to continue enforcing change that aligns with strategic organizational growth objectives, through appreciation for the most important asset a company has – its team. Core Skills: Employee Engagement, Operational Strategy, Conversational AI, Artificial Intelligence, Robotic Process Automation, Virtual Agents, Performance Management, Turnaround & Restructuring, Process Optimization, Client Relationship Management, Training & Development, Problem Solving,
Listed skills include Leadership, Social Networking, Customer Service, Management, and 46 others.
Mike Bowman's current company
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Mike Bowman work experience
A career timeline built from the work history available for this profile.
Vice President Of Client Services
Current
Senior Director Of Operations
Responsible for all areas and departments of servicing and production, as well as, automation programs and overseas operations.
Director Of Servicing Operations
My responsibility in this role was the overall operations, budget management, quality assurance, and strategic planning of all 3 servicing departments.
Senior Manager
As Senior Manager, I managed all operations for both of our contact center operations (Warrendale, PA and Winston-Salem, NC).
Contact Center Manager
In this position I managed all of the contact center operations in our Warrendale location.
Contact Center Director
- Hired to serve as customer service operations SME; oversaw $2M budget, quality, and production of contact center.
- Designed and developed five specialty departments within contact center, including customer service, welcome calls, email/web chat, quality control, and retention.
- Developed customer advocacy and customer survey programs to identify behavioral trends and enhance experiences.
- Maximized quality assurance and production by creating monthly employee report cards to assess and improve key metrics.
Contact Center Site Manager
- Led three supervisors, three team leaders, and 64 staff to deliver IT support and education to clients and network stakeholders.
- Streamlined quality assurance and workforce management processes to improve employee performance; collaborated with team leads to monitor employee/customer interactions and remediate discrepancies.
- Operated as support center SME for company project management plans and presented monthly metrics to cross-functional teams.
Director Of Support Operations
- Managed $6.2M budget and drove daily operations for multi-site contact center operations teams and delivery, warranty, and repair departments.
- Established a workforce management program, creating effective scheduling system and developing accountability outcomes to measure adherence and compliance.
- Facilitated cross-training program to equip employees with comprehensive knowledge and skillset; bolstered superior customer experience by reducing transfers and escalations during calls.
- Oversaw corporate level complaints and addressed legal matters to maintain quality assurance.
Contact Center Manager
Colleagues at Global Payments Inc.
Other employees you can reach at globalpaymentsinc.com. View company contacts for 24257 employees →
Art Perini
Colleague at Global Payments Inc.
Norcross, Georgia, United States, United States
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NF
Nancy Fortuna
Colleague at Global Payments Inc.
Atlanta, Georgia, United States, United States
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CE
Christy Ellerbee
Colleague at Global Payments Inc.
Monroe, Georgia, United States, United States
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TM
Tanmay More
Colleague at Global Payments Inc.
Pune, Maharashtra, India, India
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MS
Monika Singh
Colleague at Global Payments Inc.
Noida, Uttar Pradesh, India, India
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AV
Aditya Vaishale
Colleague at Global Payments Inc.
Maharashtra, India, India
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VC
Verónica Canseco
Colleague at Global Payments Inc.
Netzahualcóyotl, México, Mexico, Mexico
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RS
Ripudaman Shrivas
Colleague at Global Payments Inc.
Pune, Maharashtra, India, India
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DM
Dalvin Mwendwa
Colleague at Global Payments Inc.
Nairobi, Nairobi County, Kenya, Kenya
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WA
Warren A.
Colleague at Global Payments Inc.
Louisville, Kentucky, United States, United States
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Mike Bowman education
Professional Certificate, Ai Leadership
Bachelors, Business
Certification, Executive Certificate In Financial Planning
Mit Sloan Artificial Intelligence: Implications For Business Strategy, Artificial Intelligence
Executive Certificate, Machine Learning In Business
Frequently asked questions about Mike Bowman
Quick answers generated from the profile data available on this page.
What company does Mike Bowman work for?
Mike Bowman works for Global Payments Inc..
What is Mike Bowman's role at Global Payments Inc.?
Mike Bowman is listed as Vice President of Client Services (Active Network – a Global Payments Company) at Global Payments Inc..
What is Mike Bowman's email address?
AeroLeads has found 1 work email signal at @activenetwork.com for Mike Bowman at Global Payments Inc..
What is Mike Bowman's phone number?
AeroLeads has found 2 phone signal(s) with area code 412, 888 for Mike Bowman at Global Payments Inc..
Where is Mike Bowman based?
Mike Bowman is based in Coraopolis, Pennsylvania, United States while working with Global Payments Inc..
What companies has Mike Bowman worked for?
Mike Bowman has worked for Global Payments Inc., Active Network, Ecsi, Century Support Services, and Edmc.
Who are Mike Bowman's colleagues at Global Payments Inc.?
Mike Bowman's colleagues at Global Payments Inc. include Art Perini, Nancy Fortuna, Christy Ellerbee, Tanmay More, and Monika Singh.
How can I contact Mike Bowman?
You can use AeroLeads to view verified contact signals for Mike Bowman at Global Payments Inc., including work email, phone, and LinkedIn data when available.
What schools did Mike Bowman attend?
Mike Bowman holds Professional Certificate, Ai Leadership from Mit Sloan School Of Management.
What skills is Mike Bowman known for?
Mike Bowman is listed with skills including Leadership, Social Networking, Customer Service, Management, Email Marketing, Training, Advertising, and Sales.
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