Michael Barone Email & Phone Number

Atlanta, Georgia, US

Chicago, IL, US

• Implement and manage a SIEM software, ingesting all data, tuning alerts, building dashboards, etc
• Implement and manage a vulnerability management software, performing regular scans, reports and creating a plan to remediate found vulnerabilities
• Answer vendor security assessments as part of the sales process
• Perform supplier security assessments for new purchases
• Use knowledge & experience to increase G2’s cybersecurity posture

Chicago, IL, US

• Serve as the face of the IT department as the initial point of contact for the company’s IT Help Desk
• Perform and coordinate moves, adds and change activities for workstations
• Provisions all new hardware (Mac) and user accounts in coordination with HR + Information Security
• Work with vendors to coordinate repair and resolve outstanding issues
• Maintain hardware inventory
• Participate in various migrations and upgrade projects

Vancouver, British Columbia, CA

• Vancouver-based manufacturer of wine, beer, and spirits including Mike's Hard Lemonade and White Claw Hard Seltzer.
• Managed all in-person and remote troubleshooting for the United States(approximately 300 end users)
• Responsible for all IT aspects of employee onboarding, including account setup,hardware setup, orientation, and training.
• Managed development of an internal mobile sales platform, communicating the projectneeds of the remote sales team to external vendor partners.
• Regularly participated in on-call work outside of business hours, responding to businessemergencies.

• Digital agency. Providing clients with strategy, marketing, creative, and technology solutions.
• Implemented the company’s new help desk platform with a small team. Communicatedthe project needs of the company to the vendor partners and set goals and a timeline forimplementation.
• Migrated company users and internal sites to the unified Sharepoint platform with ateam. Assisted users with training on the new platform.
• Provided primary IT Support for more than 700 end users
• Maintained inventory and software licenses.
• Responsible for IT Onboarding of new employees, including account and hardwaresetup, as well as training.

US

• HSIA provider to over 500 hotels nationwide.
• Responsible for Tier 1 support and extensive network troubleshooting.
• Exposure to a range of different network hardware, including both Cisco and HP wireless controllers and access points.
• Supported clients across all consumer operating systems, notably Windows XP, Vista, and 7, as well as Mac OSX and Ubuntu Linux.
• Responsible for closing 30-50 tickets per shift.

Ba, Arts, Entertainment, And Media Management

Education record