Responsible for establishing and leading our funds Process Centre of Excellence. Providing essential leadership in aligning and influencing our organisational strategic decisions which interface with our regulatory obligations.Providing thought leadership around process optimisation in alignment with organisational strategic goals. Build and set the Process Architecture roadmap and advise the strategy office on any impacts to the business relating to process. You will provide structure… Show more Responsible for establishing and leading our funds Process Centre of Excellence. Providing essential leadership in aligning and influencing our organisational strategic decisions which interface with our regulatory obligations.Providing thought leadership around process optimisation in alignment with organisational strategic goals. Build and set the Process Architecture roadmap and advise the strategy office on any impacts to the business relating to process. You will provide structure and governance, working with business process owners to optimise process models. Bringing together matters together around Regulatory Change and Risk Frameworks, and design and maintain a robust process framework to instill order and help our organisation achieve its goals.Key Achievements • Formed and implemented the Process Centre of Excellence team of professionals. • Created the 1st Process Management Policy for Cbus • Led the identification of Critical Operations for Cbus to meet APRA’s new prudential standard CPS230. • Supported the design of Cbus’s first capability model, and aligned to Cbus’s 1st Process Architecture Framework. • Uplifted capability across key business heads for understanding accountability for processes. Show less

Establish and lead the Centre of Expertise (CoE) Process Excellence, made of up of process excellence, continuous improvement and Lean Six Sigma specialists. The role is accountable for designing, embedding and maintaining an industry leading process management and continuous improvement strategy, framework, governance and operating rhythm.It will define the delivery plan and lead the roll-out of process excellence practices across all domains in Aware super, and is critical to… Show more Establish and lead the Centre of Expertise (CoE) Process Excellence, made of up of process excellence, continuous improvement and Lean Six Sigma specialists. The role is accountable for designing, embedding and maintaining an industry leading process management and continuous improvement strategy, framework, governance and operating rhythm.It will define the delivery plan and lead the roll-out of process excellence practices across all domains in Aware super, and is critical to ensuring processes are identified, documented, improved and maintained in a consistent and risk-controlled way across the enterprise.Key Achievements• Formed and implemented the Centre of Excellence team of professionals.• Introduced the Lean Six Sigma Green Belt program across Aware domains and developed in-house Continuous Improvement Training Program with over 100 staff trained.• The team has constructed more than 400 process models across multiple domains.• Supported the design process for key strategic initiatives, ensuring deliverables matched the to-be processes including APRA regulatory reports and prudential standard CPS230.• Implemented solutions for streamlining the procurement process & reduced the cost of poor quality for offboarding employees in excess of $100k Show less

As a part of Project Catalyst, support the delivery of the Quick Wins program building on the CI framework that is being established by the CI team. To deliver continuous improvement initiatives across the organisation to consistently upgrade the experience we deliver to members and staff. To co-create and deliver a continuous improvement culture across the organisation. To coach and mentor emerging talent in the organisation.Developed & introduced the Optimise Program in… Show more As a part of Project Catalyst, support the delivery of the Quick Wins program building on the CI framework that is being established by the CI team. To deliver continuous improvement initiatives across the organisation to consistently upgrade the experience we deliver to members and staff. To co-create and deliver a continuous improvement culture across the organisation. To coach and mentor emerging talent in the organisation.Developed & introduced the Optimise Program in January 2021, with the aim to introduce key elements of Business Process Management, Operational Excellence and Continuous Improvement.​These activities are key enablers for improved performance and will also eliminate confusion around accountabilities and responsibilities, which will, in turn, simplify and improve the experience for both members and our employees. ​Some of these key elements include:​*Reducing variation in processing through standardisation​*Simplifying organisational processes and practices to achieve member, business and team outcomes​*Aligning and measuring our KPI’s with what’s important to our members, employers, senior stakeholders and employees​*A new operational framework and rhythm that builds empowerment and engagement through collaboration in the functional and e2e processes​*Pathway established for developing process improvement skills.​Key Achievements • Simplified operational processes and practices to achieve member, business, and team outcomes, creating capacity more than 200 hrs per month for Vic Super business.• Established Continuous Improvement framework across Member Solutions.• Established daily stand ups and built dashboard reporting to measure team capacity.• Co-create and deliver the continuous improvement curriculum (including Lean Six Sigma) across the organisation including coaching and mentoring emerging talent in the organisation. Show less

Actively leading initiatives to tackle the most complex processes across Medibank, while increasing the ability of our business units to identify and eliminate waste. Continually improve and streamline operations to reduce costs.

Shape Up Melbourne’s purpose and unique value is to help people be healthier through personalised nutrition along with mentoring and guidance through changes in lifestyle habits. As principle owner and operator, responsibilities included customer service, marketing and sales, planning & strategy, finance and accounting.

Actively supported the delivery of strategic objectives of Payments and Cash Operations through identifying, leading and delivering continuous improvement and business insight. Application of Lean Six Sigma methodology to drive business performance through active management and implementation of continuous improvement initiatives.

Highly effective and sought after Transformation Leader in Institutional Banking. Responsible for managing key transformation initiatives and delivering business outcomes using the Lean Six Sigma methodology to reduce risk, improving customer experience and drive productivity.

Actively led a team of over 30 consultants to service over 5,000 customers in a supportive culture, focusing on reward and recognition ensuring achievement of all service targets. Effectively developed and strengthened relationships with key stakeholders through active communication and customer focus thereby supporting the delivery of new sales to the business.

Effectively managed a customer facing service function for all transaction banking requirements for over 400 Corporate and Institutional Bank customers. Full accountability for driving the Client Service proposition, managing business performance (service and quality), developing and implementing process & customer efficiencies and working in partnership with all levels of management.

Established and led the customer facing Service Delivery team; ensuring origination and delivery of Loan Banking products for 2,000 Institutional Bank customers. Researched, led and implemented operational best practice of internal processes and introduced and measured SLAs ensuring high performance of team and customer satisfaction.