I took advantage of some long overdue down time to travel and be with family & friends. I traveled to some incredible destinations including Alaska, Monterey, CA, Chicago, Miami, Philadelphia, Maine, and Abaco Islands in the Bahamas. I was also engaged by several mortgage servicing providers during this time that helped to keep my skill set fresh.

Wholly responsible for strategic direction and daily leadership of a $2 million, 14-person data services operation, including the development, implementation, and population of 3 terabyte Oracle database. Directed all product/process development, service solutions and audit compliance (SAS 70, SSAE 16, ISO 9001:2008) initiatives with a client base of 25+ key accounts including major financial institutions. Played an integral role in business development endeavors including RFPs & customization of solutionsACHIEVEMENTS:★Charged with owning $2.6B in client disbursements to local governments in 2014. Delivered with with 99.9% accuracy.★Facilitated transfer of the business unit to new owner resulting in uninterrupted workflow and service delivery. Implementation was so successful that new business unit owners extended an offer to continue role★Cultivated a highly productive, engaged workforce with 7 year avg retention rate (industry avg 3 years). Attained highest employee engagement scores in 180-employee BU for 3 years★Elevated customer satisfaction scores from 3.3 to 4.5 (1 to 5 scale) in a 2-year time frame.★Restructured an established split vendor strategy with Wells Fargo generating addit'l $500k annual revenue★Utilized Six Sigma to leverage vendors and streamline ETL workflow achieving avg 23% increase in productivity year over year★Authored procedures docs and implemented a Quality Management System achieving certification of business operations team against ISO 9001:2008 quality standards★Consulted on QBE's software change control board (SCCB). Regularly interacted with Project Managers, DBAs, WAN Engineers, Sys Admins, .NET/Crystal Report/Business Objects developers, General Counsel, and senior stakeholders★Acted as liaison to Client Development, Sales and Marketing teams assisting in solutions definitions and sales pitches resulting in close of up to 10 new business endeavors generating on avg $1.5 million each in 5 years

Oversaw a $1.2 million, 9-person data services operation. Responsible for all aspects of data acquisition, analysis, and ETL conversion activities of property tax data for entire U.S., developing and maintaining productive relationships with internal and external clients. Served as primary business consultant to clients in implementation of new products and services. Represented organization at trade shows/industry conferences by delivering presentations, facilitating round table discussions, and giving client/prospective product demos.ACHIEVEMENTS:★Drafted and executed strategy/business plan for $1M in data purchases for the Tax business unit. Developed criteria/guidelines for data purchase prioritization. Established measurements to gauge results including data quality, cost reduction, and market perception★Implemented secure FTP/SFTP solution enabling stream lined, batch run vendor/supplier file transfers resulting in greater velocity to the process. Process improvement reduced multiple steps and increased efficiency in cycle-time★Created customized Standard Operating Procedures (SOP’s) training materials with a focus on ISO compliance. The SOP document provided structure and guidance that reduced variation and complexities impacting desired expectations★Spearheaded the 1st successful full-scale disaster recovery initiative restoring all team functionality. Guided move away from Sungard Recovery Services contract facility to a sister/cross-site solution

Directed the acquisition and analysis of diverse assessment and tax data sets (ASCII, EBCDIC, MDB, XML, HTML, CSV, RTF, PDF) from across the US. Established policies and objectives consistent with company goals. Supervised/trained 7-person data analysis team. Maintained knowledge of advanced data analysis, familiarity with tools, applications, and techniques to identify trends in diverse data types.ACHIEVEMENTS:★Delivered presentations/facilitated round table discussions at various state level tax collector/assessor professional association meetings (30% travel).★Headed the initiative in securing data acquisition from new ETL sources. Initiative increased automation and produced reduction in client operating expenses by $500K per year.

Reviewed data conversion specifications written by entire team for quality/correctness. Performed advanced data analysis and wrote advanced data conversion specifications. Ensured department service levels were met/exceeded. Mentored new and existing personnel.

Analyzed inbound/outbound files, effectively communicated results to management, provided conversion instruction to mapping team via clearly written conversion specifications.

Developed new automated data exchanges in states of AL, FL, GA, & MS through interaction with elected/appointed local government officials and their respective technical staff. Planned, scheduled, and implemented tax cycle plans, coordinated data exchanges, reviewed file layouts and wrote data conversion specifications.

Coordinated work efforts of 10 field staff/tax examiners

Performed advanced research on conditions affecting mortgage lender’s compliance with RESPA requirements and effectively communicated results/recommendations.

Accurately identified and captured property assessment numbers and property tax amounts/payment status for mortgage lenders with residential and commercials loans in PA & GA