Mike Belnap Email & Phone Number

Idaho Falls, Id, Us

Idaho/Nevada/Utah

Ammon, Idaho, United States

Montana-North Dakota-Wyoming

Overland Park, Kansas

Pocatello, Idaho Area

Increased sales from $750,000 to $2.1 million annuallyManage 16 Licensed Insurance agents in day to day operationsSupports development and delivery of full life cycle training for call center representatives providing emergency roadside assistance.Researches, documents, and develops all training materials as required in clear, concise and professional manner as required for product, partner, customer service, soft skills, and system related training for existing client programs.Develops training solutions that enhances the customer experience, optimizes available CSR tool sets and supports business objectives including expense targets. Works closely with both internal and vendor training professionals to build training content. Facilitate all aspects of training delivery. Administer delivery effectiveness measure and recommend enhancement as appropriate. Managed/built a Noting system that saved the company over $500,000 per yearWork with Instructional Design team to ensure accuracy of all training documentation, CSR aid materials and on line reference tools providing ease of use and logical access. Validate materials are current and fulfill client based business requirements. Conducts informal/formal training needs assessments to analyze current performance, identify training gaps and tailor future training delivery.Participates in product, client QA calibration and monitoring sessions and incorporates findings in training contentInterface with client, relationship management, and functional leadership in order to ensure attainment of key performance metrics.

Idaho Falls

Increased sales from $350,000 to $600,000 annuallyMaintain quality control/satisfaction records, constantly seeking new ways to improve sales month after monthManage office personnel and collection department operationsQuickly and effectively solved customers problems with solutions

Greater Seattle Area/Greater Denver Area

Managed Day to Day operations in the Seattle and Denver locations.Sold and managed about 40 sales reps that went door to door selling security systems. I excelled in sales and ended in the top 5 for the office.I enjoyed the challenge of reaction selling and being self-motivated.

Idaho Falls, Id

Facilitated training effectively utilizing a variety of delivery mechanisms including traditional instructor-led, virtual and on-the-job training to meet learning objectives. I was responsible for the success and development of the sales reps for the 3-4 month curriculum. Effectively documented employee performance including, but not limited to, coaching sessions, disciplinary or investigative meetings. Provided post training support and reinforcement to sustain behavioral change and drive improved performance. Drove high ethics and sales on a individual and team basis. Motivated reps on a one on one basis according to individual needs and self analysis. Supervise, train, motivate, and coach reps on monthly targets. Diagnose and correct individual and team performance issues Develop and execute processes to drive results to achieve the highest level of attainment in all facets of the business. Analyze key performance indicators and conduct root cause analysis, minimizing or removing obstacles to achieve success

Idaho Falls, Idaho

Sold Cell phone/plans/accessories to retail customers.I held the number one sales associate in Western Region for 3 years.I performed customers analysis and recommendations for cell phone use.Performed day to day operations in store.

Idaho Falls, Idaho

Preload package handler for drivers.Handled packages and loading packages in efficiency.Performed many tasks and performed in a fast-paced environment.

Bachelor Of Science (B.S.) Human Resource In Training And Development, Corporate Training

High School Diploma, General Studies

Activities and Societies: Health Occupation Football Basketball BaseballGenerals