Mike Benjamin Email and Phone Number
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I’ve always been fascinated by what makes people tick—what drives their decisions, behaviors, and needs. That curiosity is what fuels my passion for human-centered design. I love finding the sweet spot between creativity and practicality to craft experiences that don’t just look great but truly make a difference.I’ve found my niche in omnichannel and product design, where I get to take innovative ideas and turn them into real, tangible results. One of my favorite projects? Building the #1 featured app on the ChatGPT store alongside building complex applications for the likes of PayPal and Capital One.My journey in fintech has been equally exciting, leading to a few transformative patents that I’m incredibly proud of. But for me, it’s not just about the patents or the ROI (though delivering hundreds of millions in ROI for clients). It’s about the people I get to collaborate with, the challenges we solve together, and the impact we create.At the end of the day, I believe design should be meaningful and align with bigger business goals. I love the process of working with others to make that happen. So if you’re looking to create something amazing—let’s chat! I’m always excited about new ideas and opportunities.
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Vp Of Experience And Product DesignWest Cary Group Sep 2021 - PresentRichmond, Va, Us
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Head Of Userlabs And 1717 Innovation Center: Ux Research And Experience DesignCapital One 2013 - Sep 2020Mclean, Va, UsLed, managed, and shaped various UX design and digital product innovation efforts for Capital One's digital enterprise platform portfolio (both consumer and associate-facing). Applied strategic design-thinking frameworks to solve complex business problems and launch new products, services, platforms, and experiences. Collaborated with a diverse set of cross-functional stakeholders, executives, and digital partners to align strategy with execution. Additionally, led, coached, and mentored a team of talented design strategists and researchers. -
Sr. Product Manager: Enterprise Digital ExperiencesCapital One 2010 - 2013Mclean, Va, UsAwarded Capital One's CEO Circle of Excellence Award twice for shaping and developing a shared vision and strategy for Capital One's acquisition and loyalty experiences.Led the development of Capital One's SMS and mobile-response marketing products from conception to launch.Formulated and drove product and UX efforts to increase market share, satisfaction, and loyalty across Capital One's digital and mobile properties.Developed, executed, and managed transformative digital strategies for several high-profile campaigns, including Capital One Bowl, Brand Integration, Cell Phone for Soldiers, Venture Digital, Capital One Mascot Challenge, Homepage Redesign, ING Integration, and a mobile banking rollout.Collaborated with various teams, including engineering and design, to develop and execute the product launch roadmap for Capital One’s Mobile Servicing iOS and Android app, exceeding all KPIs.
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Digital Creative DirectorCapital One 2004 - 2010Mclean, Va, UsLed a small team of visual designers, UX practitioners, copywriters, project managers, and 3rd party suppliers. Set the creative direction for programs, working closely with marketing and product teams to deliver campaigns and initiatives that resulted in multi-million dollar returns. Oversaw several customer experience and loyalty program overhauls spanning various digital footprints
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User Experience Strategy: ConsultantOnlp 1995 - 2010Co-founded a digital strategy consultancy group where I researched, strategized, and championed UX and marketing improvements for various eCommerce sites, including Stauer’s, nTelos, Allianz Travel, WCG, and Intersections. These efforts drove large-scale UX improvements that resulted in an ROI in the millions.
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Sr. Information ArchitectCapital One 2001 - 2003Mclean, Va, UsDesigned and architected new servicing and enhancement products for Capital One's Online Servicing and acquisition platform. Drove product requirements, prioritized features, gathered and wrote requirements, worked with IT, engineering teams, and LOBs on implementation and launch.Delivered various web-based customer experience program overhauls that resulted in operational cost-savings and improvements well into the millions.
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Information Architect: Microsoft EncartaMicrosoft 1999 - 2001Redmond, Washington, UsDesigned the information architecture and integrated the CMS framework for the MS-Encarta Africana online edition. -
Web And Multimedia DeveloperCircuit City 1996 - 1999UsResponsible for ASP-coding and developing the creative assets and deployment for the first integrated clicks-n-mortar eCommerce site in the US.
Mike Benjamin Skills
Mike Benjamin Education Details
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Virginia Commonwealth University - School Of BusinessMarketing And Computer Science
Frequently Asked Questions about Mike Benjamin
What company does Mike Benjamin work for?
Mike Benjamin works for West Cary Group
What is Mike Benjamin's role at the current company?
Mike Benjamin's current role is VP Experience & Product Design | 3 Patents | Product Innovation and AI.
What is Mike Benjamin's email address?
Mike Benjamin's email address is mo****@****one.com
What is Mike Benjamin's direct phone number?
Mike Benjamin's direct phone number is +170344*****
What schools did Mike Benjamin attend?
Mike Benjamin attended Virginia Commonwealth University - School Of Business.
What are some of Mike Benjamin's interests?
Mike Benjamin has interest in Economic Empowerment.
What skills is Mike Benjamin known for?
Mike Benjamin has skills like Digital Marketing, User Experience, Strategy, E Commerce, Market Research, Mobile Marketing, Usability, Digital Strategy, Online Marketing, Management, User Interface Design, Product Development.
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