Using an Agile Scrum process:• Created tools that produced customer-facing content. • Automated previously manual processes.• Created internally used tools.• Identified and implemented process improvements to improve quality, reduce costs, and decrease product development cycle time.Most work done in Python/Django and Perl.

Performed Data Cleansing and Data De-Duplication of customer databases. Correlated contacts from marketing, sales and finance applications into the master CRM database. Created tools for rapid correlation of these contacts.

As a direct report to the CIO, created and maintained the company's public facing websites and many internal web applications. I was given increasing responsibilities and my role evolved as the company grew from 75 employees to over 1200 internationally.Jira Administrator for over ten years, a mission critical application with over 2000 users• Introduced issue tracking tool and administered both the system and the application through four major releases with a 99.9% uptime• Set up all users, projects, workflows, and automations• Planned the road map for future upgradesSuccessfully deployed Salesforce.com company-wide replacing disparate tools that had been used by each sales team.Implemented a marketing automation tool to provide information not previously available.For all tools:• Regularly consulted with internal customers to determine needs and made recommendations for the acquisition/creation of resources• Created new procedures to increase efficiency and created the corresponding training.• Taught training in person and via webinar• Managed system upgrades performed by a team; assigning tasks, establishing a schedule of milestones, and monitoring through completion• Regularly created, and presented to reports on: traffic, sales, customer satisfaction, internal usage, efficiency, performance and effectiveness.Created web sites, web pages and web applications, on both Windows and Linux servers, using a variety of technologies, such as PERL, PHP, and ASP; all with a foundational knowledge of HTML, CSS and JavaScript. Maintained a revenue generating e-commerce siteAs a highly trusted member of staff, worked with the executive and legal teams on sensitive projects such as acquisitions of public companies. During acquisitions analyzed systems, tools and processes, then merged them to our own. Each acquisition was unique and required learning new technologies under strict schedules to accomplish goals with a minimum of down-time.

Created knowledge for a diagnostic engine, the company’s main productAs a developer, added new features to that product using C++.As a sales engineer, worked with Toshiba and Hewlett Packard Maintained e-commerce web application using PERL.Built web based sales tools using ASP.Database administrator

Created data acquisition and user interface software for the testing of jet engines to FAA specifications.

Created SCADA systems for industrial applications using Pascal and installed on VAX and PC’s.