Michael Bertisch Email & Phone Number

Land O' Lakes, Florida, United States

Lutz, Florida, United States

Tampa, Florida, United States

Tampa/St. Petersburg, Florida Area

Manage the day-to-day operations and activities of the Field Service Team. Working with the Field Operations and membership groups to manage and prioritize remote field workforce activity levels that drive impact and action.Outcome Health advances society through technologies that change behavior to positively shape the human condition. Tracking to deliver its platform to 70% of all healthcare practices domestically by 2020, Outcome Health aspires to activate the best health outcome possible for every person in the world.

Temple Terrace, Fl

Managed a team of Service Professionals for the State of Florida that supported Tier II ($1M- $15M Monthly Spend) Clients that utilized all of Verizon's most complex data, voice, security and hosting services. Manage client relationships and overall service governance from project management to implementation as well as post sale billing, contract management and SLA tracking and enforcement. The program support process used both ITIL and Lean Six Sigma methodologies. Directed strategic initiatives to achieve revenue growth in a base of approximately 160M.

Tampa, Fl

Managed a team of Service Professionals whose primary responsibilities included supporting MCI's Tier 1 and Tier 2 customers. Trained and coached client focused management of implementation, project management, post sale contract management and billing. Defined strategy and business plan to manage overall account governance that achieved optimum results that led to direct margin targets.

Tampa, Fl / Rye Brook, Ny

Various Management and direct contributor roles that included inside/outside support and direct sales positions.