Mike Bertsch Email & Phone Number

Anchorage, Alaska, United States

Anchorage, Alaska, United States

•Leads multi-disciplined project teams in the design, planning and implementation of business initiatives•Oversees 8 rural fiber Federal grant projects providing 2.5Gb internet speeds to 28 communities across Alaska

Anchorage, Alaska, United States

•Lead Project Manager for AU-Aleutians fiber project providing high-speed internet to 6 remote communities•Managed 13 projects/$7.8M CapEx funding for the GFCS ROADM project from Valdez to Prudhoe Bay

Volkel, Netherlands

•Led a diverse group of professionals responsible for cybersecurity and network/client IT support/services•Oversaw operations and maintenance of all IT infrastructure located at Volkel Air Base in The Netherlands •Managed 7 projects/$10M CapEx budget, received Secretary of Defense Special Recognition Award

Korea, Italy, Kuwait

•Led 11 project managers/coordinators, oversaw 57 projects, managed annual $120M CapEx budget•Managed IT system acquisition/installation/operation at 15 sites in Europe, South Korea and the Middle East

Anchorage, Alaska

•Led 27 personnel responsible for the operation/maintenance of classified IT systems valued at $22M•Managed $1.3M operations budget for a 400-person organization, managed 12 facilities valued at $9M

Anchorage, Alaska

•Managed $500M contract for operations and sustainment of a phased-array radar system in Shemya, Alaska•Managed contract, OpEx budget and logistical support for a remote HF/Microwave site in Barrow, Alaska

•Responsible for the maintenance of radios, amplifiers satellite terminals, air traffic control systems, etc. •Performed quality control/management for 35 work centers maintaining more than 450 unique IT systemsJune 2008 - May 2009 - Quality Assurance & Safety Manager - Anchorage, AlaskaMay 2007 - May 2008 - Wireless Support Manager - Anchorage, AlaskaApril 2005 - April 2007 - Wireless Support Manager - Warner Robins, GeorgiaMarch 2004 - July 2004 - Wireless Support Supervisor - Jacobabad, PakistanJune 2003 - November 2003 - IT Support Help Desk Supervisor- Doha, QatarApril 2002 - March 2005 - Wireless Support Supervisor - Kaiserslautern, GermanyFebruary 2001 - March 2002 - Wireless Device Manager - San Angelo, TexasApril 2000 - January 2001 - Student - Biloxi, MississippiAttended/completed 40-week technical course on the following IT concepts:•Principles of electronic circuits•Principles of digital electronics•Principles of computer operation•Principles of solid-state applications•Principles of transmitters & receivers•Principles of wave generation•Principles of AC & DC•Principles of HF, VHF & UHF•High-reliability soldering

Cleveland, Ohio

In this position I was responsible for managing the daily operations of a single restaurant and ensuring delivery on guest satisfaction as well as desired restaurant outcomes such as increased sales, profitability, and employee retention. I also oversaw financial controls, operations, people development, guest service, and BKC compliance within the restaurant. I directly managed 35-50 team members, team leaders, and shift coordinators. I interacted with restaurant team members, district managers, ownership, corporate representatives, customers, and outside vendors on a daily basis.My responsibilities included:•Efficient and accurate preparation and sale of products to maximize guest satisfaction•Preventive maintenance of restaurant facility & equipment is completed in accordance with company standards•Motivate/direct team members to exceed customer expectations with fast, friendly service in clean surroundings•Coaching and feedback to team members and shift coordinators•Restaurant P&L management through marketing strategies and following cash control/security procedures•Maintain inventory, manage labor, and apply financial reporting analysis to enhance restaurant results•Compliance with government regulations, Burger King policies, employment laws, and food safety regulations•Recruit, select, hire and retain effective team talent

Master Of Business Administration - Mba

Bs, Management

Aas, Electronic Systems Technology