Mike Bishop Email & Phone Number

Salt Lake City, Ut, Us

Lead all aspects of company-wide operations including finance, customer experience, and human resources. Managed seven direct reports and 30 + employees; managed $3M budget with P&L responsibilities.• Grew customer base from 750 to 10,000 + in two years, contracted with hundreds of drivers, increased MRR 843% while achieving 1% customer churn,• Implemented NetSuite SuiteBilling and Hubspot, and• Implemented infrastructure to complete multiple acquisitions.

Slc, Ut, Us

Led all aspects of company-wide operations including supply chain, finance, fulfillment, vendor management, client services and human resources. • Raised $3.53M in angel funding; reduced COGS 15%.• Introduced first video transceiver simultaneously acting as transmitter and receiver, delivering 73% sales growth and positioning company for acquisition after first year of sales by 25-year industry veteran. Awarded Best in Class and Best in Show at CEDIA, and Best New Technology at Integrated Systems Europe (ISE).Specialties:Global Supply Chain, Strategic Sourcing, Systems Implementation, Customer Experience, SIOP, NPS, Customer Success, Strategic Initiatives, Team Management, Change Management, Cost Savings, Demand Forecasting & Planning, Professional Services, Process Planning & Implementation, Contract Negotiation & Management, Inventory Management, Purchasing & Logistics, ERP, P&L, SaaS, #GlobalSupplyChain, #ONO, #CustomerExperience, #WinningTeamDevelopment

Bluffdale, Ut, Us

Led Middle East division in building and supplying seven water-bottling plants inside Iraq in support of US and coalition forces. Hired and led team of 80 supply chain, logistics, and warehouse specialists with five direct reports. Selected and managed supplier relationships, negotiated contracts. Established and maintained supply chain offices in Kuwait, UAE, Austria, and USA. Oversaw $100M budget and $80M cost center.• Erected six plants in war zone in 18 months; completed first plant in 72 days.• Supported sales growth from $0 to $100M during first year of operations. • Saved $200M in first year of operations by eliminating 250 daily convoys. • Led selection, customization, and implementation of company-wide Infor EAM / ERP application.

Bluffdale, Ut, Us

Led team of construction specialists in bidding and completing projects.• Increased sales over 300% and achieved profitability in one quarter after three previous quarters of negative financial results.Specialties:Global Supply Chain, Strategic Sourcing, Systems Implementation, Customer Experience, SIOP, NPS, Customer Success, Strategic Initiatives, Team Management, Change Management, Cost Savings, Demand Forecasting & Planning, Professional Services, Process Planning & Implementation, Contract Negotiation & Management, Inventory Management, Purchasing & Logistics, ERP, P&L, SaaS, #GlobalSupplyChain, #ONO, #CustomerExperience, #WinningTeamDevelopment

Created strategic and tactical business plans for Finance, IT, and HR for large commercial real estate private client.• Produced revenue forecast and reporting, business planning, and account management models.• Defined IT roles and responsibilities, including help desk KPIs and service-level agreements.• Created recruiting and employee policies and procedures manuals with supporting forms.Specialties:Global Supply Chain, Strategic Sourcing, Systems Implementation, Customer Experience, SIOP, NPS, Customer Success, Strategic Initiatives, Team Management, Change Management, Cost Savings, Demand Forecasting & Planning, Professional Services, Process Planning & Implementation, Contract Negotiation & Management, Inventory Management, Purchasing & Logistics, ERP, P&L, SaaS, #GlobalSupplyChain, #ONO, #CustomerExperience, #WinningTeamDevelopment

Raleigh, North Carolina, Us

Implemented strategic and tactical plans for achieving repeatable, predictable, scalable, quality results for client projects for this e-learning company. Hosted LogicBay ASP client environments. Responsible for business continuity plans and large P&L budget with 30 employees and six direct reports.• Improved gross margins to 44.9% from a low of -2.1% in previous year.• Increased annualized revenue per employee 122%.• Created and managed project management office to oversee project performance and launched new three-tier customer service organization complete with sales, marketing, operational processes and collateral; improved NPS score 20%Specialties:Global Supply Chain, Strategic Sourcing, Systems Implementation, Customer Experience, SIOP, NPS, Customer Success, Strategic Initiatives, Team Management, Change Management, Cost Savings, Demand Forecasting & Planning, Professional Services, Process Planning & Implementation, Contract Negotiation & Management, Inventory Management, Purchasing & Logistics, ERP, P&L, SaaS, #GlobalSupplyChain, #ONO, #CustomerExperience, #WinningTeamDevelopment

Austin, Texas, Us

Rapid applications development company for clients such as Barclays Global Investors, Heidrick & Struggles, and Cedars-Sinai.Vice President, Client Implementations:• Increased revenues 533% to over $19 million in 1999 from $3 million in 1998,• Created and launched client on-boarding business model for implementing TenFold products, and• Defined PMO (i.e., roles, responsibilities, processes, and deliverables) to ensure quality and timeliness.Senior Director, Applications Development – Managed applications projects:• Built applications for the insurance, investment banking, and utilities industries.

Provo, Ut, Us

Global networking products and training company.Senior Director, Electronic Support:• Managed P&L for 100-person team, reduced costs by 30% or $3.6M annually,• Lead cross-functional team to re-engineer support model from 16 to 4 sites worldwide,• Increased self-service usage ≅ 770% to 20M accesses / month from 2.3M accesses / month,• Selected, customized, and deployed Oracle CRM to 1,000+ employees worldwide,• Recognized as the 1994 Novell Employee of the Year (selected from over 2,000 employees), and• Lead effort to obtain ISO9002 certification for Electronic Support.

Master Of Business Administration (Mba), Marketing

Bachelor Of Science, Information Technology Management