Director Global Quality / Continuous Improvement
Greater Atlanta Area; San Sebastian Spain
Onity (Division of UTC)Global provider of electronic locking systems, innovative technological solutions and services for the Hospitality, Corporate, Education, Government and Marine markets. Manager of Global Quality and Continuous Improvement implementation program driving performance metrics at world headquarters and across regions with a focus on customers and the value stream while ensuring identification and training of new CI leaders. Direct and coordinate organizations quality and operational performance standards worldwide, ensuring standard work, quality clinic and escape data drives development and implementation of continuous product and process improvement. ▪ Leader of Fault Tree Analysis team which resolved certification failure. Tools include, Fault Tree, RedX, MSA, Hypothesis Testing, FMEA, Process Capability, Brainstorming.▪ Quality chairperson for UTC Supplier Achieving Competitive Excellence review. Direct international supplier gold pre-assessment, with focus on developing and reviewing gap closure plan, Tools include control plans , PFMEA’s, Stand Work, 5S, TPM, Training plan, Gage R&R, QCPC Workshop, RRCA, Escape/Turn-backs, Corrective Action Plan, Balanced Scorecard.▪ Conducted Continuous Improvement Assessment with corp. auditors and coordinated follow-up action item. Tools include Storyboard, VSM, Scorecard, MFA, RCA, DIVE ,Process Certification, Process Maturity, Roadmap, SIPOC, Control Panel, PIMM, Passport Review, EH&S, Training, Best in Class, Benchmarking.▪ Lead two 3P events: Event Leader for Quality Clinic/Distribution Center improvements and event co-leader for 3P event in repair and systems build reducing lead-time from 30 days to 3 days. Tools include teamwork, creativity, lean thinking, visual workflow, one piece flow optimization▪ Created global field quality issue tracking system to track & reduce PPM/COPQ. In first year reduced COPQ by 280% and reduced PPM by 31%. COPQ less than 1% of Cost of Goods sold.