Michael Bluette Email & Phone Number

Boston, Ma, Us

Boston, Massachusetts, United States

Greater Boston Area

Responsible for the daily operations of the customer service team by responding swiftly to customer complaints/issues. Collaborate with operations and laboratory teams to resolve customers questions . Responsible for overseeing and training a new CS team based in the Philippines. Working with many different groups within the organization to improve the customer complaint process and client account management resulting in a resolution of a large volume of backlogged service tickets and phone messages.

Hudson, Nh

I was responsible for providing strategic guidance pertaining to updating all technical data sheets and product catalog through close collaboration with marketing manager. I determine needs for skills improvement and conduct training programs on products that reinforced in promoting the Will seal “brand” to contractors, architects, and designers. As Technical Service Representative, I conduct industry trade shows and arrange limited number of foam and foam events on annual basis with maximum satisfaction. Steer effort to update the website and expand the company’s social media presence by coordinating with team. The following are highlights of the value I brought to Willseal LLC⇨ Identified and resolved issues by getting in the” field” to visit job sites and communicating with contractors. ⇨ Cultivated solid relationship with distributor network to improve communication and create a better partnership.

Peabody, Ma

I guided and mentored outside sales staff to understand technical requirements of customer applications, also managed customer accounts and increased account base within territory. Played a key role in establishing strong customer relations with distributor sales, field sales, and customers to identify and qualify sales opportunities. I was responsible for managing customer accounts and increasing account base within territory. Worked in an environment to establish strong customer relations with distributor sales, field sales, and customers to identify and qualify sales opportunities. Collaborated with technical and implementation teams to increase sales close ratios as well as maintained existing clients’ accounts.The following are highlights of the value I brought to ETA Process Instrumentation⇨ Managed high volume of inbound/outbound calls, managing multiple lines while providing excellent customer service.

Worked Remotely Saugus Ma

Was instrumental in delivering competitive analyses and assessments of changing product technologies and their applications. I advised clients on product development strategies and and facilitated customized research solutions requested by clients. Recommended enhancements needed to client’s current product to increase competitiveness.The following are highlights of the value I brought to GLG Council Member Services⇨ Shared strategic marketing information to 20 small/medium businesses and educational organizations. ⇨ Educated six clients with no experience serving the construction industry, on industry segments. ⇨ Provided guidance to clients on most effective sales channels for each segment.

Middleton, Ma

During the latter part of my employment (2012 – 2014) Brought a consistent approach to service and promoted timely, and quality customer support through ensuring compliance to standard operating procedures. A few key achievements in this period include:  Consulted to new Director on players and products in Bostik’s target segment of the construction industry, and on Bostik’s business practices and procedures. Emphasized researching for and writing technical bulletins, warranties and technical marketing letters. Resolved all escalated customer issues quickly and effectively to the satisfaction of both customer and company.In the early part of my tenure with the company (1999 – 2012) I controlled the legal group and corporate technical documents on proper usage of Bostik’s products, for use in product liability lawsuits going to arbitration.Conceptualised standardized correspondence and warranties for customers and sales group that clarified and communicated product benefits. Sourced and assembled demo kits for 40 sales reps, demonstrated product at national sales meeting, supervised conference calls about handling post-launch issues, fielded customer inquiries and trained the customer service group. A few key achievements in this tenure include:  Led the logistics for product introduction at a huge 3-day construction manufacturers’ trade show, including shipping product, demonstration materials, samples and marketing/sales materials.  Improved sales of rebranded product vs. private-labeled product to $1.5M vs. $300k, despite a steep downturn in the construction market that year. Led team that effectively responded to as many as 6000 incoming phone calls and emails per year from contractors, architects, designers, and property owners with wide ranging questions and problems on three product lines. Call volume quadrupled. Trained 50 sales reps and product managers on 60-70 products across three product lines.

Managed all store operations, including open/close, business services, copy center, cash office, receiving, cashier stations and customer service desk.Led training and merchandising to maximize sales and gross margin opportunities, up-selling, cross selling, cashier displays and in store promotions.Reported wide ranging operational issues to management.

Established and maintained customer relations by responding to customer needs, questions and special requests.Worked closely with department heads to ensure appropriate level of advertised sales items, proper replenishment of inventory and compliance with company standards regarding overall customer service.Maximized overall store sales through merchandising efforts and timely follow-through.