Mike Moore's Location
Carlsbad, California, United States, United States
Mike Moore's Contact Details
Mike Moore work email
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About Mike Moore
Driven by the belief that technology should serve humanity, not the other way around. For the past 15 years, I've dedicated my career to creating products that make work more meaningful and empower teams to achieve their full potential. As a product leader, I focus on building environments where innovation thrives and where customer success is measured by genuine human impact, not just metrics. From startups to enterprise organizations, I've had the privilege of leading teams that transform how people work through thoughtful application of AI and emerging technologies. My approach centers on fostering trust, enabling cross-functional collaboration, and ensuring every product decision serves a greater purpose.
Mike Moore's Current Company Details
Mike Moore Work Experience Details
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Global Vp, Product Management - Workforce EngagementVerint Nov 2024 - PresentMelville, New York, UsProduct leader for our Workforce Engagement management business including forecasting, planning, employee scheduling, real time operations and our integrated and adjacent workforce software portfolios.
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Head Of Product (Principal) - Amazon Connect Workforce ManagementAmazon Web Services (Aws) Sep 2022 - Sep 2024Seattle, Wa, UsServed as the primary point of contact for our largest customers, meeting weekly to understand their needs and feature gaps, translating their feedback into prioritized features that accelerated the roadmap to drive revenue growth, including leading proof of concepts (POCs) with Fortune 100 companies.Managed the roadmap for 100+ features across six product lines, leading the team through bi-weekly and quarterly prioritization processes, making tough decisions on which features to ship and when, and communicating those changes back to customers to ensure alignment and transparency.Mentored a talented group of PMs across adjacent services, ensuring the successful integration of WFM. Partnered with Go To Market, solutions architects, and sales teams to ensure customers had a great sales and onboarding experience and felt seen and heard. Also mentored cross-functional teams, including implementation and executive sponsors of large accounts, fostering collaboration and alignment across the organization. -
Group Product Manager - Workforce ManagementIntuit Oct 2016 - Aug 2022Mountain View, California, UsLed an Intuit-wide Build vs. Buy analysis for workforce management technology, driving the recommendation to shift from third-party solutions to an in-house build for the zero-to-one WFM experience supporting TurboTax Live. Built out the product team and partnered with engineering leadership to define the charter, milestones, goals, and key product areas. Built a scalable WFM system from the ground up to support TurboTax Live’s two-sided marketplace and expanded these capabilities to QuickBooks Live, driving operational efficiencies across both platforms. Led the WFM team in delivering key innovations, including flex scheduling, workload balancing, matchmaking, and real-time adherence, while partnering with Forecasting, Analytics, and Workforce Operations teams as key stakeholders on advanced forecasting and capacity planning. -
Director Of Product Management - Marketing TechnologyInvision Dec 2014 - Oct 2016New York, Ny, UsOwned overall strategy and roadmap for leveraging Series B investments to integrate marketing technology, overseeing acquisition, implementation, sale, support, and retention across the customer journey. Secured funding to scale technologies and teams, adopting tools like HubSpot, Intercom, Zendesk, Salesforce, and SendGrid, while building and growing a marketing team and product managers to support these technologies.Defined the strategic need and secured funding to build a Data Science team within the acquisition funnel, successfully recruiting key management roles. Led the team to analyze cohorts, identifying key segments that improved user retention through ML-driven marketing automation. -
Director Of Product Management - Crm (Salesforce Isv)Propertybase Powered By Lone Wolf Jul 2012 - Jan 2015West Boxford, Massachusetts, UsLed a core team of 4 product managers to define and execute the long-term product and go-to-market strategy for a Real Estate CRM on the Salesforce Force.com platform. Drove the design and development of the activation funnel.Implemented automation strategies that boosted first-touch engagement with the sales team and reduced client churn. Strengthened the product’s market position through strategic partnerships with key industry players like Zillow, LeadingRE, and Inman News.Joined key sales motions alongside the CEO/General Manager for large-scale customers, helping to drive successful engagements and close deals. -
Manager - Software ImplementationCostar Group Jul 2011 - Jul 2012Washington, Dc, UsLed onsite implementation efforts for four of CoStar’s largest enterprise customers, working closely with their technical leadership to ensure successful integration of CoStar’s real estate analytics tools into their systems.Oversaw training programs for trainers and technical users, providing in-depth knowledge transfer to drive platform adoption and increase monthly active users across the organization.Maintained regular client touch points, gathering product feedback and channeling insights back to product teams, driving continuous improvement of CoStar’s offerings. -
Senior Manager - Portfolio ManagementMf Daily Corporation Jan 2007 - Jul 2011Oversaw a $700 million portfolio of family-owned real estate across California and Arizona, managing commercial leases with major tenants like Bank of America, Chase, and Netskope. Led a team of portfolio managers to drive strategic investments in multifamily assets, crafting ProFormas and investment documents to guide decision-making.Managed commercial real estate portfolio overseeing lease agreements, property managers, property maintenance teams, and tenant relations, while ensuring the portfolio's profitability and long-term value.Stepped away from software to dive into real estate, where I honed my financial and portfolio management skills. Ironically, this role pulled me back into the tech world when I purchased CoStar's platform for portfolio insights—and they eventually poached me to join their team. -
Associate Product Manager - Senior HousingYardi Jul 2005 - Dec 2007Santa Barbara, Ca, UsLearned the foundations of product management by partnering with a senior product manager and medical compliance offer, working hands-on with senior care facilities to gather requirements and understand customer needs firsthand.Went onsite to senior housing and assisted living care facilities to directly engage with stakeholders, which provided invaluable insights for building a new-to-the-world software solution tailored to this market.Contributed to the development of an innovative offering for senior housing and assisted living facilities, gaining experience in product discovery, requirement gathering, and the end-to-end product lifecycle. -
Manager Software Implementation - Yardi VoyagerYardi Jan 2005 - Jul 2005Santa Barbara, Ca, Us
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Director Of OperationsCsc Wireless Cellutions Inc. Jan 2002 - Jan 2005Started as a retail store manager, progressed to regional manager, and ultimately became Director of Operations, overseeing all retail locations.Managed master service agreements with T-Mobile, AT&T, Verizon, and Nextel, ensuring compliance and maximizing opportunities for the business.Led a team of 9 operations staff, owning the P&L and labor costs, and implementing cost-effective practices to maintain profitability.Streamlined the retail experience through secret shopper programs and CSAT surveys, significantly improving customer satisfaction across stores.Built and scaled a customer retention database using Microsoft Access, tracking retail expiration dates and retaining a significant percentage of customers. This system was so successful that we resold it as software, marking my transition into tech product development. -
Regional ManagerCsc Wireless Cellutions Inc. Apr 2000 - Jan 2002
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Retail Store ManagerCsc Wireless Cellutions Inc. Dec 1999 - Apr 2000
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Call Center Operations ManagerTtec Apr 1999 - Dec 1999Greenwood Village, Colorado, UsStarted as a Call Center Customer Service Representative supporting Nextel and quickly progressed through roles, becoming Front Line Supervisor, Scheduling Coordinator, and ultimately Call Center Operations Manager, where I managed a team of 6 managersLed day-to-day operations of the call center, optimizing staffing, scheduling, and performance metrics to ensure service level agreements were consistently met.Developed a strong foundation in customer service, leadership, and operations, which became the bedrock of my product management career.Full circle moment: From starting in a call center to now leading product management in workforce management—thanks for reading about my career journey! If you'd like to chat, feel free to reach out. -
Scheduling CoordinatorTtec Oct 1998 - Apr 1999Greenwood Village, Colorado, Us
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Front Line SupervisorTtec Jun 1998 - Oct 1998Greenwood Village, Colorado, Us
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Call Center Customer Service RepresentativeTtec Jan 1998 - Jun 1998Greenwood Village, Colorado, Us
Mike Moore Skills
Real Estate
Commercial Real Estate
Sales
Property Management
Leases
Investment Properties
Investors
Marketing
Real Estate Transactions
Salesforce.com
Brokerage
Asset Management
Disposition
Management
Residential Homes
Tenant
Leadership
Selling
Foreclosures
Sellers
Lead Generation
Reo
Negotiation
New Business Development
Investments
Rentals
Contract Negotiation
Crm
Business Development
Relocation
Listings
Start Ups
Real Estate Economics
Product Management
Sales Operations
Real Estate Development
Sales Management
Location Intelligence
Portfolio Management
Finance
Apartments
Corporate Real Estate
Budgets
Yardi Voyager
Software Design
Propertybase.com
Landlords
Product Stewardship
Timberline
Construction Management
Frequently Asked Questions about Mike Moore
What company does Mike Moore work for?
Mike Moore works for Verint
What is Mike Moore's role at the current company?
Mike Moore's current role is Global VP, Product Management - Workforce Engagement.
What is Mike Moore's email address?
Mike Moore's email address is mm****@****tar.com
What is Mike Moore's direct phone number?
Mike Moore's direct phone number is +192558*****
What are some of Mike Moore's interests?
Mike Moore has interest in Children, Economic Empowerment, Education, Disaster And Humanitarian Relief, Arts And Culture, Health.
What skills is Mike Moore known for?
Mike Moore has skills like Real Estate, Commercial Real Estate, Sales, Property Management, Leases, Investment Properties, Investors, Marketing, Real Estate Transactions, Salesforce.com, Brokerage, Asset Management.
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