Group Product Manager - Workforce Management
Mountain View, California, Us
Led an Intuit-wide Build vs. Buy analysis for workforce management technology, driving the recommendation to shift from third-party solutions to an in-house build for the zero-to-one WFM experience supporting TurboTax Live. Built out the product team and partnered with engineering leadership to define the charter, milestones, goals, and key product areas. Built a scalable WFM system from the ground up to support TurboTax Live’s two-sided marketplace and expanded these capabilities to QuickBooks Live, driving operational efficiencies across both platforms. Led the WFM team in delivering key innovations, including flex scheduling, workload balancing, matchmaking, and real-time adherence, while partnering with Forecasting, Analytics, and Workforce Operations teams as key stakeholders on advanced forecasting and capacity planning.