Since starting as a paperboy in high school, customer service has been a main focus in my working life. My first "professional" job was as a first tier help desk analyst, and I quickly discovered that I both enjoyed that kind of work and thrived in that kind of environment. I learn things quickly, have the ability to explain concepts in a digestible manner for non-technical people and derrive pleasure from solving issues. I've also discovered that in a help desk environment I tend to rise as an emergent leader. I like to lead by example and have been successful in doing so. I enjoy the challenge of molding a team to accomplish the tasks at hand, but when all is said and done, I don't mind one bit getting into the mix myself. I couldn't imagine working in a role where I only managed people. I feel like keeping my hands on keeps me in touch with the work my team does and also keeps me in touch with the user community.Specialties: Hardware and Software Installation and Configuration, technical support, technical training, team leadership, analytical thinking and creative problem solving
Listed skills include Troubleshooting, Technical Support, Team Leadership, Software Documentation, and 37 others.