• Collaborated with key business stakeholders to analyze and address challenges related to customer satisfaction and product performance.• Engaged in strategic consultations on topics such as Net Promoter Score (NPS) and business-driven Key Performance Indicators (KPIs) for the organization's consumer Wi-Fi offerings.• Developed insightful dashboards utilizing DAX formulas to enhance models, effectively communicating performance gaps and issuing alerts based on statistical analysis.• Empowered teams with real-time data, enabling proactive responses to deviations from service KPI norms.• Designed and implemented predictive models to forecast customer traffic, contributing to a more informed decision-making process.• Successfully delivered actionable results that played a pivotal role in alerting teams to potential issues and deviations in service KPIs.

• Collaborated closely with business stakeholders to identify and articulate areas for improvement across commercial and residential channels.• Focused on optimizing operations, driving innovation, and enhancing customer excellence within targeted areas of opportunity.• Utilized Power BI to develop dynamic dashboards connected to a Snowflake backend, implementing DAX to refine data models and create impactful visualizations.• Ensured the seamless integration of technology to facilitate informed decision-making and strategic planning.• Championed an Agile approach to problem-solving, providing actionable recommendations and implementing best practices to address business challenges effectively.• Fostered a culture of adaptability and responsiveness, enabling swift and efficient solutions to emerging issues.• Created dashboards highlighting revenue capture opportunities, leveraging AI-assisted models to reduce missed business prospects.• Delivered tangible results that directly contributed to revenue growth and improved overall business performance.

Developed meaningful operational reports for several preventative health nursing groups with the goal of improving patient outcomes for a short term project. The report development utilized Teradata as a data warehouse and the results were presented in solutions using Excel and Tableau 2021. The reports would mine millions of rows of data from different sources to provide actionable insights to help better patients overall health.

• Managed the cleansing and organization of data related to consumer returns of Kitchen Aid products, conducting in-depth analysis to identify trends and mitigate product returns across various categories.• Applied advanced business requirements on SQL Server, implementing efficient Stored Procedures to address complex data processing needs.• Utilized Power BI to report and visualize analysis results, employing DAX to construct necessary calculated columns and measures for a comprehensive understanding.• Developed dashboards and reports highlighting opportunities for improvement in the quality of returned items.• Effectively communicated actionable insights, contributing to a 3% reduction in defective product returns.• Collaborated with cross-functional teams to implement strategies that directly impacted product quality and customer satisfaction.• Achieved a 5% reduction in returns with no defects from trade partners, demonstrating a successful outcome of process improvements.• Delivered tangible results that positively influenced the company's bottom line and strengthened relationships with trade partners.

• Provided strategic recommendations to senior leaders based to senior leaders based on insights derived from the application of data science methodologies, continually leveraging information gained from test and learn activities.• Demonstrated a proactive approach to problem-solving and decision-making, translating complex data into actionable solutions.• Applied machine learning algorithms and conducted statistical analysis to effectively segment markets, contributing to strategic management decisions.• Utilized advanced analytical techniques to inform targeted and impactful market strategies.• Led the creation, analysis, and distribution of daily, weekly, and monthly financial management reports.• Played a crucial role in maintaining financial transparency and providing key stakeholders with timely and accurate insights.• Leveraged SQL for data extraction and integration from various sources, utilizing Power BI and Tableau to visualize and report on critical information.• Ensured seamless integration of data sources for comprehensive reporting, facilitating informed decision-making.• Successfully reduced rescuer churn by 50% through the recalibration of existing solutions and the implementation of an incentive program.• Demonstrated a keen understanding of operational dynamics, fostering a positive impact on employee retention

• Transformed raw data to create user stories and insights for rescue services unit• Utilized machine learning algorithms and statistical analysis using tools like R and Minitab• Collaborated with PMO and business stakeholders to outline business needs based on insights and findings• Employed Agile methodology in one week sprints to complete bodies of work

• Led project to create insights and intelligence dashboard that saved the company in travel and overtime expenses.• Led project to report and highlight mobility costs while with the potential to reduce expense by targeting the elimination of users with multiple plans and ancillary devices with low utilization.• Designed and led project to create metrics that provides visibility related to infrastructure, people, security, compliance, and risk management for better decision making and refining strategy.• Create and document data models utilizing Microsoft Office Power BI, and Qlik business intelligence capabilities• Collaborate with developers and end users for the creation of Business Intelligence applications to enhance business decision making

• Successfully led project to analyze processes for new hires and onboarding by reducing the lead-time for equipment and software deployments by 50%.• Managed weekly status reports for senior IT leadership by synthesizing information from four data sources regarding new hires and onboarding processes. • Automated reports by creating data models in Microsoft BI stack to extract and assimilate information saving 10 hours of manual processing weekly.• Calculated project scope, financial components and coordinated with cross functional teams to compete project proposals• Built models for financial and performance analysis, framed metrics, measurements, and monitored business impact• Mapped and documented processes to extract business value and eliminate wasteful components or procedure

• Championed Business Intelligence initiatives aimed at driving sales performance, serving as a liaison for division leaders and cross-functional partners in the construction and design of strategic initiatives within sales operations and pricing.• Demonstrated leadership in aligning business intelligence efforts with overarching sales and pricing strategies.• Built a comprehensive reporting portfolio utilizing DAX measures and Excel spreadsheets.• Utilized advanced data modeling and analytical skills to create a robust reporting framework.• Generated insightful reports involving large healthcare manufacturing partners, overseeing the supply chain and logistical operations for product distribution within acute care, home health, surgery center, and physician customer portfolios.• Played a key role in managing complex relationships and optimizing supply chain efficiency.• Drove profitable growth by providing in-depth analysis of results and reporting key metrics monthly/quarterly. Offered expertise in dashboards, sales analysis, and presentations, advising the leadership team on risks, opportunities, and recommending strategic actions.• Contributed to strategic decision-making by delivering actionable insights and recommendations based on thorough analysis.