Leads technology strategic planning, implementation, maintenance and support for a small, prestigious liberal arts college.

Leads technology strategic planning, implementation, maintenance and support for a large metropolitan school district. • Renegotiated contracts and/or facilitated bid processes for enterprise software, hardware, and services – reducing annual non-staff technology expenditures by more than 25% • Restructured technology support operations to optimize customer service, earning an IT satisfaction score of 82% and a department net promoter score of 66% • Provided mobile Internet hot spots to households, enabling 100% of students to have adequate connectivity for virtual learning during the pandemic • Implemented a new school-home notification system reaching >99% of households and providing native language translation features to encourage and support family engagement • Facilitated selection and implementation of a new single sign-on (SSO) and account provisioning system, reducing steps to access instructional content for students and teachers • Established an application and data services team to lead digital transformation efforts, including finance and human resource business process mapping, selection of a new data analytics and reporting solution and procurement of a document management system • Coordinated >$20M of investments in network infrastructure, including acquisition of $1.5M in targeted grants for implementing innovative building security and mass notification solutions • Initiated organization-wide phishing tests and training, reducing staff phish-prone percentage by 45% (to a level 14% below the industry average) and lowering the organization’s overall risk score by 27% • Implemented new email security software and an associated training program, reducing the click rate on dangerous links to 0.25% and malicious attachments to 0.007% • Designed network and data security architectures to ensure compliance with state and federal privacy laws • Serves on the corporation’s cabinet-level team and leads technology strategic planning

I represented Fall Creek Township on the Hamilton Southeastern Schools Board of Trustees.

Led implementation, maintenance and support for all corporation technology. Responsibilities included: department staff supervision, strategic planning, budget analysis/tracking, inventory management, software/hardware selection, purchasing, vendor relations, system implementation, contract management, policy development, and staff training.Selected Results: • Planned, procured, configured and deployed more than $1M in technology equipment to support the corporation’s strategic goals, including new network infrastructure, wireless access points, public address systems, battery backup units, and phone system. • Developed technology training programs and associated goals for department staff, support staff and teachers • Designed network and data security architectures to ensure compliance with state and federal privacy laws • Prepared reports for the elected board of education and delivered program-specific presentations as needed • Served on the corporation’s cabinet-level team and led technology strategic planning • Initiated and supported implementation of K-12 digital citizenship curriculum. • Created teacher technology leadership training and certification program. • Facilitated planning, preparation and execution of pilot District eLearning days.

Manages business operations of department with a ~$5M budget and twenty staff, including: software/hardware selection, project management, strategic planning, technology training, policy creation, requirements gathering, fixed assets/inventory management, purchasing, budget development, vendor relations, and record-keeping. Selected results: • Partnered with Chief Financial Officer to plan appropriate funding sources and cash flows for large, phased technology projects; managed federal e-Rate filings and reimbursement process which generated more than $1M in revenue for the organization • Executed managed services agreement that provided 160 new copiers/printers, removed 350 end-of-life devices, and contributed to operational cost savings of ~$300,000 • Completed physical inventory of fixed assets and equipment, confirming more than 13,000 existing records and reducing actively-tracked items by more than 40% • Renegotiated contracts and/or facilitated bid processes for enterprise software, hardware, and services – lowering annual technology expenditures by approximately $400,000 • Directed evaluation, selection, and implementation of an integrated district-wide network telephone solution • Led technical planning for district-wide 1:1 initiative, including: research, testing, training, inventory tracking, content filtering, app purchasing, mobile device management, and deployment of more than 3,000 iPads • Administered Google accounts (Google Apps for Education) for both student and staff use • Helped develop long-term educational vision and associated technology strategy • Collaborated with key stakeholders to define goals, objectives, and requirements for key technology initiatives • Revised department policies to account for use of cloud-based email, messaging, storage services, and mobile apps • Updated data integration processes between accounting and emergency messaging systems

Led design, development, and operation of Indiana's SQL-based K-12 longitudinal data system which maintains current and historical records for more than 2.3M students. Managed data warehouse development, data quality, and reporting teams.Selected results: • Obtained $4M grant to create a secure, federated, P-20 data exchange system with other state agencies • Partnered with application development staff to design data reporting strategy and architecture • Led development of new student-level data structures, including: business requirements, data models, table design, data collection, extract/transform/load (ETL) processes, and end user report specifications • Collaborated with legal team to reduce protected data litigation and security risk by modifying business processes, revising contract language, and updating associated policies • Achieved six sigma quality for student assessment result data matching accuracy • Facilitated continuing transition from Oracle to a SQL-based technology platform • Analyzed statewide student, school, and corporation performance trends to inform policy-making and presented associated findings and recommendations to other divisions • Managed state educational data releases and responded to inquiries from stakeholders in the field • Established data warehouse training program focused on best practices in dimensional modeling, ETL processes, and data governance • Evaluated statistical distributions of potential educator growth score formulas

Provided C-level technology management consulting services, including: IT strategic planning, enterprise software procurement assistance, feasibility study/alternatives analysis, IT organizational analysis, and enterprise software implementation oversight. Led client projects from start to finish: including marketing, field research, data analysis, findings and recommendations, presentations, and report development.Selected results:• Standardized, refined, and updated IT assessment and strategic planning project methodologies, training materials, and knowledge base• Developed IT benchmark database comprised of more than 100 organizations’ data• Identified long-term IT cost efficiency opportunities of up to $71M• Facilitated $12M enterprise resource planning system procurement• Defined more than 1,000 software functional requirements with associated business processes and workflows• Created hundreds of software use cases/demonstration scripts• Scoped and documented more than 50 project proposals, including comprehensive cost and schedule baselines• See projects section for additional accomplishments

• Taught English as a Second Language, core English, pre-IB English, World Cultures, Shakespeare seminar, and Humanities courses. • Facilitated innovative, student-led research projects about western philosophy and cultures, earning recognition for exemplary teaching. • Integrated technology into student learning objectives and lesson plans. • Worked in large, small, urban, suburban, impoverished, affluent, and ethnically diverse environments.• Earned highly effective educator rating.

• Taught drumline and percussion ensemble at Lincoln High School. • Wrote original marching cadences and wrote/arranged percussion scores. • Served as Assistant Band Director for parades and other public performances/events.

• Provided exemplary retail customer service and support - tailored technology solutions to align with customer needs. • Exceeded monthly performance targets, generating over $1M in total sales. • Taught certified Apple technology training courses. • Developed business relationships and contributed to store events and workshops. • Educated store team members by sharing retail business priorities, strategies, and progress.

• Managed digital media productions, including scheduling, budgeting, contracts, and other project logistics. • Implemented post production environment consisting of multiple video editing workstations and a networked data storage environment. • Established streaming server and published one of the first video podcasts to appear on iTunes. • Aired a regional interest program on local broadcast television.

• Managed market research and data collection tasks , including: administering computer-based opinion surveys, adhering to quality control and research standards, verifying data accuracy and quota completion, and electronically submitting data to headquarters. • Scheduled and supervised teams of three to five staff.• Ensured security of on-site equipment and kiosks.• Interviewed, trained and mentored new hires.

• Managed digital media production and post-production processes, facilities, and equipment. • Established and managed supply chain, inventory, and product distribution. • Led design, development, and release of new company website with an online store featuring approximately a dozen products. • Secured property and casualty insurance, local production permits, and location contracts for individual media projects as well as the entire company. • Wrote, approved, and/or oversaw legal documents, including: operating agreements, non-disclosure agreements, and more than 100 temporary and permanent employment contracts.