As senior consultant for Zillion, I spearhead a user experience workstream for digital workplace transformation, developing long-term strategies for internally focused products in collaboration with senior leaders. I drive user adoption of the company's modernization initiative by creating and executing marketing campaigns that promote workplace transformation projects. By leveraging clever marketing techniques, comprehensive communication plans, and dynamic training content, I effectively engage employees and foster a seamless transition to new systems and processes.

Promoted to the role of director of associate experience technology at Capital One, I provided strategic leadership and direction for UX Research, UX Design, Change Management, and Product Management, overseeing four teams with approximately 17 direct reports. I established and managed a long-term product and UX strategy for a portfolio of 20 applications, ensuring continuous improvement and alignment with enterprise goals. While overseeing stakeholder management, balancing diverse and vocal opinions to drive consensus and ensure cohesive, user-centered solutions, I led initiatives that enhanced user experience, streamlined processes, and delivered impactful results. • Achieved $6 million in cost savings by leading the design, delivery, and enablement campaign for an interactive iOS/Android workplace experience app in collaboration with HR, WPS, Tech, and Security. • Provided critical insights to leadership, contributing to the decision to adopt a hybrid work model by utilizing UX research and available data to analyze and prove increased productivity during employee work-from-home experiences during COVID-19. • Led engagement and adoption strategy for new digital intranet, including content creation, resulting in a 28% increase in user satisfaction and 25% growth in active users.

Promoted to senior manager to lead the transformation of the technology experience across the enterprise, I managed a team of 8, including a Manager of User Experience, Graphic Designers, Communications Specialists, and Change Management professionals. I oversaw the development and execution of strategies to enhance user experience, drive engagement, and facilitate seamless adoption of new technologies. By leveraging the expertise of my team, I ensured that all aspects of the technology experience are cohesive, innovative, and aligned with the overall business objectives.• Successfully led the content development and enablement strategy for “Going Google,” becoming the first major financial institution to sunset Microsoft Office and embrace Google Workspace achieving unprecedented levels of adoption and user satisfaction after year 1.• Managed a Beta Testing Group of over 4,000 Google Guides, ensuring engagement and positivity, and providing rapid feedback to the enterprise.• Earned praise and recognition for personalized executive training and effective large-scale change management, significantly improving overall user experience and adoption rates.

Promoted to manager to lead the change initiative for Office 365 integration, I developed and delivered custom UX content tailored to Capital One's needs, ensuring a seamless transition for users. I managed a team of senior associates in organizational change management and a graphic designer, fostering a collaborative environment to achieve project goals. I also developed and executed comprehensive learning content and communication strategies, providing optimal support and guidance to employees throughout the transition process.• Achieved peak adoption of Office 365, ensuring seamless transition to OneDrive with automatic cloud syncing, enhancing user efficiency and data fidelity.• Successfully sunset legacy systems of record, meticulously extracting and migrating data to prevent loss, demonstrating the ability to manage complex decommissioning processes.

As software engineer of enterprise technology, I developed engaging custom learning experiences, collaborating closely with instructional designers to create interactive content and animations. These efforts significantly enhanced e-learning engagement and effectiveness, ensuring that the training materials were not only informative but also captivating and easy to comprehend for all employees.• Enhanced employee experience and company culture by creating a mini Role-Playing Game (RPG) to address admin rights and cybersecurity compliance.• Improved project tracking, accountability, and executive oversight by developing a custom Flash dashboard for real-time updates on a remediation project.