Simplifying Mobile Experiences using the Syniverse CPaaS platform. 'Full-Stack' Product Management from Vision, Strategy, Planning, Execution, Go-To-Market and Continuous Improvement.

Delivering Digital Identity, Security, Authentication and Engagement using CPaaS. Turning messaging channels into solutions. Fixing P&L of existing services, creating plan for revenue growth by building out capabilities. Working with both in-house tech teams and partners. Strategy, planning and execution

Focussed on next-gen evolution of Authentication & Identity. Addressing market opportunities & shifts such as PSD2 and the replacement of SMS with FIDO2, Digital identity and Distributed Ledger Technology.

Drove Digital Transformation of Syniverse API services and product delivery process. Implemented KPI driven improvement methodology using Theory of Constraints. Product managed multi-national Agile Release Train using Scaled Agile Framework.

Creation and prototyping of new FinTech services leveraging mobile data. Led cross-functional teams and worked with partners including Mastercard, Vodafone, Telefonica, AT&T, Verizon and T-Mobile. Industry award for Cross-Border travel solution.

Same role, new company. Syniverse acquired MACH in July 2013.

Co-managed standalone mobile payments business unit, personally responsible for Product, Technology, Delivery and Operations. P&L responsibility of €3 million and managed team of 30 (5 direct) across UK, Poland, Slovenia and India.

Product manager with team of 3. Mobile Payment product focussed on App Store billing. Start-up within larger corporate. Transitioned Product management to UK. Introduced agile practices. Launched 3 new propositions securing launch customer for each. Worked with existing customers including Nokia, Microsoft and Samsung. Acquired new customers including Google and Skype.

Led the generation of the Neustar Rich Communication Suite solution including internal feature development, partner collaboration and delivering RCS demo for MWC tradeshow. Pre-sales & account management of new & existing customers such as Vodafone & Orange. These key accounts provided the majority of Neustar Messaging revenue, and grew by 35% yoy.

First Product Manager within rapidly growing start-up, building a team of 4. Managed award-winning advanced messaging platform enabling video and voice services. Start-up role including wearing many hats beyond product, including programme management, leading development & delivery teams and pre-sales. Delivered 100% yoy revenue growth, shortlisted for GSMA award, Nokia partner certification, reseller agreements with HP, Nokia and Huawei. Product trials with Vodafone, TIM, Rogers, BellSouth, China Mobile, Nokia and HP.

After aircraft I wanted to get into something more fast moving, so decided to work in mobile with One2One.Working in the engineering team I joined just as SMS was taking everyone by surprise and saw the launch of GPRS, WAP, MMS and 3G, as well the struggle to change from a voice driven industry to an internet driven one. Yet again I was fortunate to join a team that was committed to getting things done, bringing new services to market in the most pragmatic way possible. We tended to build ourselves in the early stages, but to leverage off the shelf products where appropriate as the services matured. A specialty of the team was to combine existing enablers to create new services. We were able to do this as we had a set of skills and abilities that are now recognisable as agile/lean including small highly skilled teams working across every phase of the delivery (no-silos!), using high level languages such as Erlang and Python to build quickly and leveraging open APIs such as LDAP for ease of re-use.I worked across MMS, Mobile Email, Unified Messaging, as well as the experiments as making the Mobile Operator the portal to the internet.Specific projects delivered included· Prototyping, architecting, delivery & migration of Mobile Email service from a loss making proprietary product to an open source based system· Design & delivery of MMS inter-working solution supporting Mobile Number Portability & Virtual Mobile Network Operators using open source components such as Exim.· Architecting, coding & delivering an MMS content delivery system using Python & LAMP, with the first iterations built using Exim and a bash script.· Creating a Detailed Design Template to be used in new projects· Analysing system availability to show that most outages were due to scheduled Firewall changes

After aircraft I decided to work on the systems that helped keep them in the air. I spent two years working in the system design authority for the Radio Systems that keep Air Traffic Controllers in contact with the aircraft that they manage. I worked on international standards with ETSI, re-wrote the design documentation which included validating the existing design rules from first principles, and proposed a new top-down approach to ensuring that the system designs met the safety requirements required in Air Traffic Control safety cases. I also proved that the communication systems wouldn't crash due to Y2K.

Looking back twenty years later this is still the most Agile & Lean place I have ever worked. Working as a small high-tech consultancy we used cutting edge technology to solve emerging problems quicker and cheaper than previously possible. Answering questions such as, if my new plane design gets hit by lightning can it still fly, how far away can it be seen by radar and how do I stop the electronic warfare equipment interfering with the emergency radio.On my first day I found a copy of Peopleware on someone's desk, discovered the department functioned as a 'technical adhocracy', that we wrote all our own procedures & processes which were actually used, had continuous feedback in place (every report I and everyone else in the department wrote got scored). Everyone was multi-skilled/trained across all the areas though we each had a specialty, and we did a review/retrospective after every project.This gave a can-do attitude across the team, my favourite example of which was when were night testing a new Eurofighter we moved it by hand instead of waiting 3 hours for the tractor.In my 5 years I presented papers at conferences, ran simulations using Cray super computers, hacked Fortran programmes using Vi and had my first introduction to the Gnu toolkit, as well bidding, winning and delivering research projects. And I completed a part time MSc too.

Straight after school I joined British Aerospace. The 4 year programme included a full time degree, a wide range of training courses, and work experience across all parts of the business including manufacturing, commercial, systems integration and R&D. I manufactured aircraft parts, did wind tunnel testing, estimated how much it would cost to build an airbase in Saudi Arabia and worked on amazing technology such as the Harrier, Tornado and Eurofighter.I learnt that with the right attitude you can quickly apply yourself to anything but that mastery takes continuous effort, and that delivering amazing things is about more than solving technology problems.