A proactive and dynamic Manager with over 40 years in Mobile Telecoms, M&E Facilities Management & Infrastructure Utilities both nationally and internationally, With a reliable track record of successful programme management, business improvement, strategic change management and project management tools and reporting. More recently has developed comprehensive skills and experience as both a System Architect and System Administrators with ServiceNow and also HP-ALM. Extensive experience of development of custom applications, including mobile apps, for clients with challenging and demanding work environments. From working with users to defining system requirements through managing development and delivery through to automated testing, user acceptance testing and training.Key Achievements:- Experienced ServiceNow & HP-ALM System Administrator- Experienced ServiceNow Delivery of standard and customised modules- Programme Managed large Telecoms and Utilities Infrastructure Projects (national & international)- Developed Project Policies, Processes & Procedures- Managed Risk & Issue, Change Management & Document Management Processes- Managed the deployment of the ServiceNow Portfolio Project & Associated Modules- Developed Reporting Suite and Interactive Dashboards within ServiceNow- Established & lead Project Management Offices (PMO) for many companiesAccomplished professional manager with a good technical understanding of mobile technologies and an innovative strategist with a proven capacity for analytical thinking, developing effective solutions to the most complex business issues. Quality and results driven, a specialist in developing systems and tools designed to monitor performance against contracts and KPIs.