Mike Brochu Email & Phone Number

Saint Paul, MN, US

Manhattan, Kansas, United States

Minnesota, United States

∙ Customer Experience & Team Empowerment Leader∙ Build, Mentor and Develop Empowered Quality, Support, Engineering Leadership teams∙ Customer Success Beta Programs - Improving NPS Scores ~ 3% YOY & CSAT Scores 8% YOY∙ Develop customer collaboration engagement programs to optimize product utilization∙ Establish Key Results Metrics / Mentor teams to execute.

Greater Minneapolis-St. Paul Area

∙ Team building: High performing, empowered support teams with customer focus mindset∙ Optimize customer experience engagement programs∙ Coordinate successful outcomes for complex new customer onboarding / integrations∙ Establish and Coach teams on Objectives and Key Results (OKR) Initiatives aligning organizational goals∙ Continuous improvement / inspect.

Minnetonka, MN

∙ Team building: High performing, empowered teams with customer focus mindset∙ Improve SDLC, and VOC - optimizing new product development efforts∙ Develop engineering, product, support collaboration programs across teams∙ Triage all production incident scenarios - manage to successful outcome∙ Through team building and process improvement, increase CSAT.

∙ Team building & mentoring customer facing project engineers.∙ Customer success initiatives - driving successful outcomes in new product deliverables∙ Support process improvement - continuous optimization and improvement∙ Establish Customer advocacy Program - infusing voice of customer into our product & engineering processes∙ Establish standards for.

∙ Develop category strategy to achieve revenue, profitability targets∙ Manage forecasts. Develop, execute, measure promotional programs∙ Extensive sales & technical training to internal teams, channel sales, & service networks∙ Strategic National Account Management - CDW, TigerDirect, Staples, Guitar Center, PC Connection,+

∙ Manage, mentor, and optimize support / service / success teams.∙ Develop internal business & customer service/success programs∙ Lead engineering, manufacturing, and quality programs for continuous improvement∙ Lead technical training onsite / remote to key domestic and international customers∙ Overall reduction in operating costs of 20%

∙ High Level Proprietary Accounting Software Support and Training∙ Systems implementations and upgrades∙ Manage Key Customer Accounts∙ Perform In Depth Training Seminars for New Customers∙ Test and Debug Pre-Release Software Products∙ Develop Technical Product Documentation