Mike Brogley Email & Phone Number

San Jose, Ca, Us

Manage projects, client engagements, and support programs for this well established privately held health care industry consulting firm. Manage technical, administrative and professional support for expert consulting engagements in delivery of health industry strategic and business planning, trauma center planning and development, valuation, hospital-physician contracting and integration, and expert witness litigation support to more than 250 clients across the U.S.Drive initiatives to improve operational efficiency and deliver bottom-line results.

Elected Board Member, and for 2018 and 2019 elected as Board President for non-profit South County Airport Pilots Association (SCAPA) representing pilots and aircraft owners issues for the San Martin Airport (E16) located in San Martin, CA, at the south end of Santa Clara County. Represent pilot issues and airport operation concerns in meetings with the Santa Clara County Airports organization, and as governing body, the Santa Clara County Supervisors. Participate in board discussions and decision making regarding financial, organizational, and operational issues. Support association activities in monthly membership dinner-and-speaker meetings and at annual events, including Summer BBQ and Winter Holiday Party. Actively support host facility Wings of History Air Museum at their annual Airport Open House, including operations, logistics, presentations, and public relations activities. Work with the Board to choose and present annual scholarships to area youth pursuing careers in aviation.

• Managed technical product marketing, licensing, pricing, cross-functional program management and product planning for extensive portfolio of intellectual property deliverables, generating $2 million in accelerating annual licensing billings. • Researched, defined, specified, gained cross functional buy-in across engineering, manufacturing, sales and partner stakeholders, and program managed development of successful vertical market solutions resulting in over $20 million in new sales opportunities. • Managed multiple concurrent product development projects from concept to deployment, enabling successful entry into $4 billion vertical market. • Identified, developed, gained buy-in, and implemented rationalization of product family pricing structures, simplifying order process for sales and customers, reducing order processing overhead by 70% and increasing product line revenues by 120%.• Wrote detailed technical white papers, application notes, user documentation, marketing collateral, articles, web pages, “road show” presentations, press releases, datasheets, videos, webinars and webcasts. Trained sales, field technical staff, and customers.• Managed contract negotiations with partners, commercial customers and government agencies, successfully finalizing contracts cementing multimillion dollar licensing relationships.• Authored web content simplifying and clarifying customer facing information pages, resulting in measured significant reductions in related call volumes to customer support hotline. • Managed partner relationships with more than 50 partners, developing strong partner relationships across support organization and sales channels, leading to new joint business. • Expert Microsoft Office skills including Word, Excel and PowerPoint; Publishing using FrameMaker; Image editing and manipulation using Adobe Photoshop; Video editing using Adobe Premiere and Sony Vegas Pro; Presentation capture and webinar production using Camtasia Studio.

• Managed technical support operations team delivering internal and external technical support. Built relationships across corporate structure to improve support organization performance. Managed maintenance and improvement of operational infrastructure.• Created new call center case tracking metrics and supporting analysis systems to track trends and perform ongoing in-depth analysis. Reported results to front line teams, management peers and upper management. Achieved improved performance by front line teams as well as increased visibility by all stakeholders, leading to increased support for the Corporate Applications Support organization.• Acted as troubleshooter for high profile customer issues. Performed deep-dive root cause analysis investigations and implemented corrective action plans. Delivered progress and final reports to executive levels, achieving increased customer satisfaction and improving business relationships.

San Jose, Ca, Us

Manager, Engineering Services 1997-2003• Built and managed team of software developers, database administrators, licensing experts and technical trainers, distributing EDA software and delivering rapid resolutions for critical path issues to a worldwide customer base. • Created global contract license management group, enabling company-wide visibility to third party software licenses and bringing over $50 million in contracts under consolidated management. • Managed corporate customer training group, overseeing live and recorded course development and delivery to worldwide technical user base. • Managed EDA tool suite software and intellectual property integration, test and signoff flows, insuring release dates for minor and major software releases. • Managed software development team building and supporting Enterprise level C/C++/SQL based production systems totaling more than 3 million lines of code. • Managed customer-facing software license management, supporting installed base of more than 40,000 EDA suite licensed seats. Engineering Operations / Engineering Operations Supervisor 1988 -1997• Supervised operations, software distribution and license management services in support of customers in a high tempo operational environment. • Participated in entity-relationship diagram and data dictionary definition as well as database architecture phases of custom SQL-based operations environment, fully integrating all aspects of license tracking, EDA software and IP library integration and test flows, distribution, support and case tracking.• Managed complex projects from initial conception through end of life within technical, schedule, budget, and resource constraints.

Bs, Aeronautics

Diploma, College Prep