Working on a variety of IT and business change projects

IT Project Manager (one year fixed term contract extended into a second year)Working for the Head of IT and IT Solutions manager running multiple projects to improve and support the IT services for the five-thousand plus users deployed in projects across the UK and Northern IrelandKey Activities:• Plan, schedule and monitor project activities to ensure tasks stay on track• Provide updates to stakeholders through regular meetings and weekly project status reports• Chair regular project status meetings• Maintain RAID logs• Manage activities of internal and external suppliers involved in the provision and support of IT services • Engage and coordinate project technical resource during infrastructure migration activitiesAchievements:• Migrated all Datacentre infrastructure including server, storage, appliances and networks from old to new co-location DC in London Docklands and then to a second Datacentre in Hertfordshire.• SAN Storage (NetApp) decommissioning to reduce cost and migrate share and application data to new Storage (Nimble)• SQL DB hardware cluster migration to virtual VMWare farm including eighty application DBs migrated to new storage array. Coordinated and scheduled all activities with multiple teams and departments to meet tight deadlines to align with the DC migration timelines• Coordinated and scheduled migration of seven-hundred and fifty fixed telephone lines to new provider• Worked closely with the Procurement Category Manager to run a tender process to select a new Managed Print Service provider for the entire organisations printer fleet. Plan the implementation activities commencing after the award of the contract.• Plan and coordinate rollout of self-service password reset tool to entire organisation to reduce calls to service desk.• Setup of new Azure AD O365 tenant environment to provide at short notice a case management system for multi partners providing support to the public at request of a central London Borough Council.

Assigned to work on DC readiness and business application migration project and coordination of account SOC/SOX security compliance activities:• Managed the deployment of new DC Infrastructure (servers, SAN/Storage, databases) to support migration of business applications, from customer onsite DC to HPE DC.• Managed a project ‘Proof of Concept’ to test migration approaches on in scope operating systems and databases (Oracle and MSSQL). Involved working with the project team to order and install the hardware, coordinate the server build, and work with Server Migrations team, DBA resources and the customer to plan and implement the agreed test scenarios.• Managed the provision of virtual/physical servers and storage according to signed off specification. Managed the handover to the customer for application installation and finally coordination of the go live activities with the customer to move to productions status.• Managed HPE technical resources during internal and external audits conducted on the customer’s IT infrastructure (Server OS and Databases) for compliancy with SOC and Sarbanes-Oxley (SOX) regulations. Worked to tight deadlines to meet requirement to rework security settings in preparation for the external audit. Liaised with customer UK Security Manager, taking remediation requests from the customer in order to translate these into urgent changes. Worked with the technical resources to complete this work to schedule.• Managed the ongoing Test restore activities required as part of SOX and SOC regulations and provided ongoing reporting on status to senior management • Managed Non Standard Service Request standalone projects.

Assigned to manage the transformation of business applications from old to new future mode IT Infrastructure located in customer DC in Coventry:• Planned and managed the migration of 14 business applications from CMO to FMO (Current to Future mode) as part of major Transformation Project.• Coordinated the purchase and installation of new Infrastructure in local DC in preparation for the application migrations. Coordinated the ‘offshore’ and ‘onshore’ technical implementation teams required for the migrations. Worked closely with the customer and stakeholders to plan and report on the project progress and status. • Managed SAN implementation project with budget of 130K GBP. Worked with Architect/SAN SME to obtain full BOM, request the quotes, place orders and delivery of all parts. Coordinated all technical resources to successful complete the installation and configuration. Managed the follow on project to migrate the production Oracle and MSSQL Databases across to the newly installed SAN Infrastructure, carefully minimizing any downtime and impact and risk to the business critical applications.• Managed project from start to completion to setup new Oracle 11g RAC DW and OLTP production, development and test environments including migration of databases.• Managed project from start to completion to setup new Ingres DBMS production, development and test environments including migration of databases.• Managed additional nonstandard service requests

Assigned to IMS Transformation project to support the migration of business applications from old to new future mode IT Infrastructure located in HP DC’s in Germany:• Planned and managed the provision of and build of new servers to facilitate the migration of 35 applications.• Worked with the customer to plan and cutover into production the business applications.• Represented HP in workshops and regular project status meetings at customer’s site. • Produced monthly status reports to account management, maintained RAID logs and project plans, reviewing these with the customer and project team on regular basis.

Assigned to act as a Single point of contact between Account Team and the technical delivery technology towers:• Provided technical leadership, support and delegation to 2nd and 3rd line support.• CMDB consistency and configuration management for 60+ servers.• Capacity management activities• Planning resources and tracking labour for Infrastructure projects• Change management• Incident and escalation resolution.• Represented Hewlett Packard in infrastructure project and review meetings with customer.• Planned and implemented security patches using MBSA based remote inventory and deployment tool.

Assigned as Technical Lead on outsourcing service delivery accounts:• Worked closely with other Technical Leads (database, networks, storage, backup and mail and messaging) and Account Delivery Manager to deliver quality service to customers.• Coordinating resources located both ‘onshore’ and ‘offshore’. Delegating tasks and managing effort to work to timelines agreed with account delivery manager and customer.• Support of Windows operating systems and applications to 3rd level (Windows 2000/Windows 2003 and Active Directory) and hosted applications.• Transitioning new customers into steady state support• Support of off shoring activities by transitioning customer support to HPs’ Slovakia and India global delivery operations. Mentoring and training staff on customer support processes and procedures.• Authoring technical and procedural/process documentation for customer support team to use.

Compaq Operations Management Centre supporting - 15 customers• Windows operating system and application support to 2nd level• Technical account team responsibility for named accounts. Primary team account contact, training of other team members and mentoring new staff.• Temporary assignment as Team Lead (lasting 6 months), comprising 10 members.

Repair and Servicing of DEC, Compaq and multivendor computer hardware.Named engineer account responsibility.Site resident engineer on large accounts (BP, BT, TEMI)

Repair and Servicing of microprocessor based equipment and peripherals

Maintenance and repair of Military Radar systems (ground and air systems).Successfully completed 4 year Apprenticeship in Electronics and Electrical Engineering whilst studying for professional (ONC/HNC) qualifications.