Attending to stock, resource and time-management of the retail side of the business, and co-ordinating with the Custom Installation team.Generating repeat business, customer loyalty and recommendations via attention to high quality of service.Handling and resolving customer complaint issues quickly and effectively.Providing high quality service through constant attention to technologies and capabilities of equipment in this retail sector, and imparting that knowledge to our customers.Providing effective demonstration of products to our customers, and following this up with installation in the customers' homes wherever possible.Maintaining responsibility for all cash handling within the branch.Detailed work with suppliers in order to balance to branch's stock profile to the requirements of both the company, and the branch's customers.

Generating repeat business, customer loyalty and recommendations via attention to high quality of service.Handling and resolving customer complaint issues quickly and effectively.Providing high quality service through constant attention to technologies and capabilities of equipment in this retail sector, and imparting that knowledge to our customers.Providing effective demonstration of products to our customers, and following this up with installation in the customers' homes wherever possible.Maintaining responsibility for all cash handling within the branch.Detailed work with suppliers & Business Owners in order to balance to branch's stock profile to the requirements of both the company, and the branch's customers.

Worked in conjunction with the Branch Manager in order to ensure that the following parts of their role could be smoothly accomplished and implememented: Generating repeat business, customer loyalty and recommendations via attention to high quality of service.Handling and resolving customer complaint issues quickly and effectively.Providing high quality service through constant attention to technologies and capabilities of equipment in this retail sector, and imparting that knowledge to our customers.Providing effective demonstration of products to our customers, and following this up with installation in the customers' homes wherever possible.

Carried out testing of both hardware & software systems at the development stage, referred back to develops in order to ensure issues with early system builds could be fixed, and worked with "make live" scenarios to ensure that implementation of changes into active systems were successful.

Carried out testing of both hardware & software systems at the development stage, referred back to develops in order to ensure issues with early system builds could be fixed, and worked with "make live" scenarios to ensure that implementation of changes into active systems were successful.

Real-time analysis and risk assessment of individual customer profiles at renewal point.Seek information which could benefit both the business and the customer.Maximise renewal potential, and via risk assessment and customer history, use incentivisation to minimise churn.

AchievementsProviding efficient support for the business ensuring smooth transfer as new systems are implemented.Rolling out and delivering 1:1 training to staff on new system functionality, to provide a greater understanding of revised functionality.Communicating with the business and IT ensuring quality of software implementation. Providing clarity and additional risk assessment to external customersUsing risk assessment and customer liaison to maintain customer retention

Assist Branch Manager in the course of the following duties, whilst actively involving myself in ongoing product knowledge training for staff:Handling and resolving customer complaint issues quickly and effectively.Providing quality of service via thorough training of staff.Providing product knowledge to customers on a wide range of items.Preparing detailed monthly reports on all aspects of the running of the branch.Monitoring staff performance and sales figures, improving branch performance.Conducting annual performance reviews to maximise staff potential.

Set an example to other sales staff by way of maintained product knowledge, excellent customer interaction, and 121 training of junior sales staff.Simeltaneously maximising profitability by way of sales skills, whilst ensuring repeat business by ensuring that all customers' needs were comfortably met and exceeded.Report to management of any day to day shoploor issues, and act on management's behalf to ensure sales team is uniformly aware of any operational or procedural changes.

Generating repeat business, customer loyalty and recommendations via attention to high quality of service.Handling and resolving customer complaint issues quickly and effectively.Providing quality of service via thorough training of staff.Providing product knowledge to customers on a wide range of items.Preparing detailed monthly reports on all aspects of the running of the branch.Monitoring staff performance and sales figures, improving branch performance.Conducting annual performance reviews to maximise staff potential.