Michael Burns Email & Phone Number

Seattle, Wa, Us

Bellevue, Washington, United States

Bellevue, Wa

OVERVIEW:Manage a team of six producers who publish content for Xbox Support, Xbox One and Mixer. Our group works in conjunction with Business and Engineering to provide Xbox users with effective support for their consoles and accessories, as well as engaging content.Organize team’s workload and project focus. Maintain process and tool documentation. Provide technical advice to other groups regarding system capabilities and the best strategies for achieving project goals.HIGHLIGHTS:★ Manage my teams efforts to complete several major launches and events that included the following:→ All up new site for Support.xbox.com→ Mixer launch→ Xbox One launch→ Produced an E3 Experience for the last 7 years★ Recognized as one of the most knowledgeable team members in terms of system capability and tool efficiency. ★ Provide training of new hires and merging new team members within the organization’s proprietary system.

Bellevue, Wa

OVERVIEW:Produce daily content, including games, movies, TV, and internet applications for Xbox 360 and Xbox One that represents customer-facing marketing efforts. Additionally program weekly and special sales related to Xbox content as well as key special events throughout the year (E3, Comic-Con, Black Friday, Shocktober, and New Year’s Countdown among others). Organize and run daily stand-up meetings, including conferencing with team members in Canada, to review team’s workload and project focus. Manage all aspects of the production queue, reviewing and assigning all requests to team members. Requested by direct supervisor to provide technical advice to other groups regarding system capabilities and the best strategies for achieving project goals.

OVERVIEW:Managed, produced, and acquired all assets for website production of a lead generation company (specializing in the education industry). Responded to customer service requests on their sites hosted by All Star. Analyzed site data and metrics to troubleshoot data errors and ensure overall efficiency. Managed databases across several platforms; additionally ran the production queue and assigned work in the supervisor’s absence. HIGHLIGHTS:★ Produced high-quality sites for key education clients in a collaborative effort with Sales and Marketing teams, including the University of Phoenix, ITT, The Art Institutes, and Kaplan.★ Earned 2 promotions and achieved all goals established by manager. Became an expert in 2 different tool sets used to manage platforms that hosted clients’ sites.★ Played instrumental role in bringing on ITT as a client. Built all of their sites (100+) from the ground up and assisted the sales team in initial negotiations, providing technical knowledge during client calls.

OVERVIEW:Worked on team consisting of developers, testers, and producers in a traditional producer role. Interacted with record companies to acquire musical assets (CDs, MP3s, album art, music videos) for integration into MS Game Studios’ system and subsequent developer incorporation into games. Transcribed lyrics to each song for comparison use by testers. Managed relationships with record companies and personal managers of artists.HIGHLIGHTS:★ Integrated approximately 250 full usage music tracks, representing significant achievements in terms of volume of songs fully integrated, QCed, and tested.★ Contributed to successful launch of 5 full titles from the Lips (Xbox 360) franchise, collaborating with the Xbox LIVE Content team to launch Lips downloadable content.→ Lips→ Lips: Number One Hits→ Lips: Canta en Español→ Lips: Deutsche Partyknaller→ Lips: I Love the 80's

OVERVIEW:Coordinated updates and promotions in the Marketplace area of the LIVE site. Fielded requests from marketing partners, acquired project assets (movies, TV shows, gamer pics, themes) for the design team, and delivered final assets to the production team. Project-managed marketing promotion.HIGHLIGHTS:★ Became Lead Coordinator for own Comic-Con project following success in minor contributions to major projects such as E3.★ Worked effectively with the Marketing, PR, and Design teams on launching special event / promotional web pages.