Mike Campos Email & Phone Number

New York, Ny, Us

San Francisco, Ca, Us

I held the position of Head of Digital Analytics in the consumer banking division, where I also managed program operations for the Business Data and Insights organization. Part of my responsibilities included leading a cross-functional, talented team and collaborating with various technology teams throughout the bank on Digital Transformation initiatives. My role entailed overseeing a diverse portfolio of technology systems, third-party contracts, service requests, and the department's annual budget. Additionally, I provided leadership for three separate teams, each consisting of 6 to 12 indirect staff, as well as directly overseeing three managers and directors.Selected Highlights:• Pioneered the strategic direction of the Digital Analytics practice, concentrating on collaborating with various lines of businesses while consistently delivering consumer insights that align seamlessly with key digital marketing and campaign objectives.• Led a team of marketing and campaign data analysts, facilitating the successful execution of more than 500+ campaigns annually.• Designed and developed an automated work intake process, ensuring consistency across teams, streamlined prioritization, optimized resource management, enhanced key performance measurement, and provided real-time visibility into work progress through a Power BI dashboard. This streamlined process reduced the administrative workload associated with work intake by an impressive 35%.• Oversaw the technology portfolio of the Business Data and Insights organization, encompassing the evaluation of new technologies and the development and execution of a comprehensive technology roadmap in close collaboration with our Enterprise Technology Teams.• Orchestrated the planning and implementation of a cutting-edge digital insights platform and spearheaded the creation of a cloud computing environment tailored to support data science initiatives.

Santa Monica, Ca, Us

I spearheaded the creation and execution of a product management lifecycle while also overseeing the management of new product and service initiatives, along with movie studio consulting projects. Within this role, I provided leadership to a dedicated team comprising six developers and business analysts.Selected Highlights:• Directed the user interface and user experience (UI/UX) design and supervised the development of an app for distributing digital cinema packages using cloud technologies.• Orchestrated the seamless integration of post-production cloud-based workflows to streamline the automated delivery of theatrical releases.• Spearheaded the support and ongoing development of the Quality Control (QC) Ecosystem and Post-Production Workflows through a Salesforce Lightning Platform organization within Disney Digital Studios.• Managed a dedicated team of business analysts and developers responsible for supporting and enhancing applications on the Salesforce Lightning Platform.

Los Angeles, Ca, Us

Served as a senior consultant and advisor to studio executives, offering guidance on business processes and technology solutions. Simultaneously, I oversaw a dynamic team comprising up to 10 consultants, business analysts, and developers. This team was dedicated to driving strategic initiatives and implementing cutting-edge technology solutions within prominent Hollywood studios.Selected Highlights:• Initiated the assessment of QC and Editorial workflows at Disney Digital Studios and crafted a forward-looking QC ecosystem, transforming the organization into a data-driven operation. This initiative resulted in a remarkable 55% reduction in the overall QC lifecycle.• Pioneered the assessment and successful implementation of Salesforce Lightning Platform for Disney Studio Services.• Assembled and led a team that was responsible for the design and development of five applications on the Salesforce Lightning Platform. These applications streamlined Post-Production Workflows for TV Repurposing, Mastering, Digital Cinema Packages, In-Home entertainment, and facilitated billing and time tracking for Editorial and QC Operations.

Glendale, California, Us

I drove the advancement of product development and engineering projects and implemented operational strategies to facilitate the introduction of groundbreaking products. I provided leadership to a top-tier team consisting of six product managers and engineers, supporting the development of a digital wallet application.Selected Highlights:• Reduced risk by designing and implementing a comprehensive fraud and anti-money laundering program to support a consumer digital wallet app.• Established and outlined the scope requirements and oversaw the team in developing a revenue recognition system integrated with a complex back-end accounting system.• Fostered collaborations with third-party technology vendors, and successfully negotiated and executed integration and operational agreements with a leading gift card management company.• Produced product reports to assess and gauge key performance indicators (KPIs), monitor consumer behavior trends, analyze consumer data, and track the performance of back-end systems.

Glendale, California, Us

I created and oversaw project plans and the product roadmap for a consumer digital wallet app, while also implementing procedures and tools to ensure seamless application deployment and ongoing operational support. I effectively coordinated and provided guidance to five teams comprising of product managers, engineers, designers, technical operations, and quality assurance specialists.Selected Highlights:• Formed an effective Agile development team with performance metrics that included developing and managing a feature backlog, prioritizing tasks, orchestrating sprint cycles, reviewing sprint outcomes, and launching application versions across multiple phases.• Communicated progress reports on application development and product roadmap updates to senior leadership.• Seamlessly integrated an e-commerce platform, a gift card system, a messaging service, and introduced a new mobile consumer registration system to enhance overall functionality and user experience.

Burbank, Ca, Us

I provided cutting-edge and efficient technology solutions to various business segments, assessed feature priorities, and constructed product roadmaps that closely matched the business product initiatives in collaboration with enterprise business technology leaders. My responsibilities also encompassed delivering exceptional ongoing support and addressing business requirements for a wide range of services, including web hosting, consumer identity management, email marketing, data analytics, business intelligence, data storage, database support, content management, live operation support, and development tools.Selected Highlights:• Cultivated and oversaw robust and trusted partnerships with Disney Interactive leadership, strategically bolstering the integration of Disney Enterprise services within all Disney Interactive products.• Formulated integration plans for Disney Enterprise Services to facilitate the successful launches of various products, including Marvel XP, Disney Infinity, Star Wars Attack Squadrons, Disney blogs, Disney.com, Spoonful.com, Story, Disney Junior, Disney Music, Agent Alerts, Disney Speedsters, Club Penguin, Disney Baby, Babyzone.com, and Spark.

Burbank, Ca, Us

I managed extensive enterprise technology programs aimed at enhancing enterprise application systems across various segments of The Walt Disney Company, including Parks and Resorts, ESPN, Disney Studios, ABC Television, and Disney Interactive.Selected Highlights:• Pioneered and oversaw the Disney Enterprise Mobility Program, which involved researching and identifying mobile development solutions to optimize SAP functions.• Achieved annual savings of $11 million through the effective management of a data storage reduction program.• Successfully reduced expenses by 40% over a four-year period as the program manager for the retender of the Disney Enterprise Application, Development, and Maintenance (ADM) outsourcing contract.• Managed the transition of Application, Development, and Management services for SAP and Corporate Applications to a global service delivery model operating from three office locations in India.

Cedar Rapids, Iowa, Us

I led projects with budgets exceeding $2.5 million, taking charge of various aspects such as project planning, work breakdown structures (WBS), budgeting, resource allocation, and the development, management, and leadership of Request for Quotations (RFQs) and Request for Proposals (RFPs).Selected Highlights:• Spearheaded cross-functional and geographically diverse project teams, consistently surpassing ROI goals, while effectively managing relationships with third-party vendors.• Successfully provided data-driven solutions for intricate challenges, aligning with the organization's overarching objectives.

Bachelor Of Science - Bs, Business Administration

Certificate, Product Management

Foundation Certificate In It Service Management, Itil