 Provides professional BMC Remedy L1 and Remote Admin support for RightStar Systems clients.

 Provides consulting, design, and implementation services for Remedy Problem, Incident, Asset, and Change projects. Installs and configures Remedy ITSM and its related components. Creates and configures databases for Remedy.

• Technical support for Pennsylvania state wide network through hands on and remote software• Onsite repair and troubleshooting for high ranking military and civilian personnel• Built, configured, implemented Altiris hard drive images for mission specific tasks• Design & Implementation of Medium Size Server Farm for Microsoft Enterprise SharePoint 2007• Work with Microsoft SharePoint 2003 Enterprise Server• Configured fiber SAN, setup LUNS across server… Show more • Technical support for Pennsylvania state wide network through hands on and remote software• Onsite repair and troubleshooting for high ranking military and civilian personnel• Built, configured, implemented Altiris hard drive images for mission specific tasks• Design & Implementation of Medium Size Server Farm for Microsoft Enterprise SharePoint 2007• Work with Microsoft SharePoint 2003 Enterprise Server• Configured fiber SAN, setup LUNS across server farm• Administration of BMC Remedy ticket management software. (6.3 – 7.1)• Assisted with upgrade/deployment of BMC AR System 6.3 to 7.1• Assisted with customization of BMC ITSM for PA-ARNG• Assisted with workflow management and process development for BMC ITSM Suite (7.1)• Adapt for many situations that arise on a daily basis for our directorate to get the job done Show less

• Processed personnel actions in civilian personnel data system (Oracle)• Provide office personnel with everyday computer hardware and software support• Processed federal technician personnel actions and forwarded paperwork to payroll• Determined and computed creditable service for various uses within federal civilian systems• Typed personnel forms and reports