Mike Carpenter Email & Phone Number

Carson City, Nevada, United States

Reno, Nevada, United States

Reno, Nevada, United States

• Remotely managed the firm's team of administrative assistants and executive admins.
• Allocated team resources to ensure firm professionals had sufficient admin support for calendar management, travel, expense reports, etc.
• Documented internal processes and procedures.
• Performed research, cost analysis, and recommendations regarding vendors and services.
• Managed special and ongoing operational projects for senior management.

Reno, Nevada Area

• Performed large volumes of document reviews related to marketingcampaigns to ensure compliance within Microsoft’s marketing programs.
• Worked closely with global marketing team contacts in the US, Europe,and Asia to resolve issues as they were identified.
• Implemented process improvements to improve quality of reporting andefficiency of issue resolution.
• Provided feedback to Microsoft partners to correct recurring issues andimprove efficiency for future submissions.

Reno, Nevada Area

• Supported Microsoft’s North American field sales team by providing end-to-end operational support for complex and critical deals in their salespipeline.
• Managed a queue of inquiries and requests using internal CRM systems.
• Performed extensive reviews of contracts and related sales paperwork toensure compliance.
• Identified issues and worked with the sales team to drive resolution.
• Also involved in other ongoing projects, including providing quality assuranceanalysis of an expanding database for Microsoft’s device incentiveprogram.

South Jordan, Utah

• Managed 50+ accounts as a dedicated rep; maintained client relationshipsand provided training and technical support as needed.
• Worked closely with sales team to lead regular webinar training sessionsand product sales demos for potential clients.

Reno, Nevada Area

• Investigated and researched federal and state tax notice issues on behalfof clients of Intuit’s outsourced payroll service.
• Communicated with customers and federal and state tax agencies viaphone and written correspondence.
• Participated in an extensive process improvement project that was implementedto improve efficiency and enhance customer experiences.
• Managed an actively updated a knowledge base that housed processesand procedures for the team.