Mike Carter Email & Phone Number

New Zealand

Batik Operations out of NZ were discontinued impacting my role

Auckland Airport

At the helm of the Auckland Airport campus, I brokered a ground-breaking commercial contract with a premier airline for flight attendant training endorsed by CASA. My leadership was pivotal in rejuvenating the campus post-COVID, marked by a comprehensive restructure, a new staffing blueprint, and refreshed teaching personnel. Further accentuating my commitment to excellence, I thoroughly revised health and safety protocols for Australia and New Zealand, filling procedural gaps and significantly enhancing institutional safety standards.Skills: Operations Management, Contract Negotiations, Sales Management

Auckland

I served as the representative of Excellent Management Ltd (XML), a prominent Hong Kong-based software company, overseeing first-level support and functional training for Powersuite in New Zealand and Australia. My role was characterized by unwavering attention to detail and a commitment to excellence.A key aspect of my responsibilities was the application of highly effective communication strategies. I adeptly presented product information and delivered training to a diverse and extensive audience. This required a unique blend of technical expertise and the ability to convey complex information in a clear and accessible manner, ensuring that our clients in New Zealand and Australia could make the most of the Powersuite software. My dedication to providing top-tier support and training underscored my commitment to delivering value and facilitating success for our clients in the region.

Auckland, New Zealand

Leading the sales and relationship strategy for New Zealand and the Pacific Islands, I rolled out a ground-breaking 3-year strategy, achieving a reduction in free product levels from 100% to 0%. This strategy amplified contract profitability by 32%, largely driven by strategic partnerships and negotiations. My focus on enhancing contract lengths culminated in a consistent 4-year term standard before the COVID pandemic. Notably, I championed the retention of Sabre's most significant corporate Travel Management Company with a 3-year commitment, and under my mentorship in 2018, the newly inducted sales team showcased stellar performance

Auckland, New Zealand

As the guiding force behind the trades faculty, I brought a transformative change, with a remarkable 300% surge in short course enrolments. My introduction to rigorous sales disciplines and comprehensive training anchored this metamorphosis. Additionally, I streamlined sales strategies to maximise class capacities and championed change management, aligning teaching hours to match qualification standards.

Auckland City

As a strategic leader in stakeholder and relationship management within the New Zealand Colleges, International Student Recruitment, Employment, and Industry Engagement sector, I have spearheaded the organization's strategy to deliver exceptional results.Through a proactive, robust, and strategic approach, I collaboratively worked alongside New Zealand employers, overseas companies, and key stakeholders to bring about a remarkable increase in international and domestic sales, surpassing the 50% mark. This achievement reflects my ability to identify opportunities and forge meaningful connections that drive business growth.My role was pivotal in implementing a groundbreaking new qualification in the international market, expanding our reach and influence. Additionally, I introduced an innovative tutoring model, benefiting both New Zealand and overseas students, and significantly enhancing the quality of education.Leveraging my effective relationship management skills, I played a crucial role in growing the business, ensuring its sustainability and paving the way for an ongoing revenue stream that secures the organization's future success.I am committed to continuing my dedication to achieving excellence and fostering strong relationships to drive sustainable growth and success in this dynamic industry.

Auckland City And Auckland Airport

Over a decade at the helm of campus operations, I achieved impressive growth, with a 40% YoY increase in domestic sales and a 50% rise in international relations. My leadership was central to the launch of a new campus location at Auckland Airport, surpassing sales expectations by 30%. Under my direction, the campus consistently outperformed sales and profitability metrics and gained recognition for its high qualification achievements and employment success rates. I masterminded a Level 5 Diploma tailored for Indian students and achieved significant enrolments for international internships with Disney World Florida.

Auckland, New Zealand

In a role that demanded global foresight, I successfully bolstered international sales by 50%, establishing a more prominent global footprint for the institution. My vision led to the successfully implementing of a Level 5 Diploma and transition to a more effective tutoring model for the campus. This strategic shift was pivotal in enhancing the student experience and expanding our reach in key international markets.

Auckland, New Zealand

• Effectively managed the business unit for NZ Secondary Schools providing resources/ assessment/delivery and support. • Maintained energy and enthusiasm in a fast-paced environment. • Serviced customers regularly to maintain positive and productive relationships. • Strategized and implemented methods for increasing sales within all of NZ territory based on specific needs. • Represented company at trade shows to promote offerings and acquire new customers. • Collected data, modeled trends and submitted sales forecasts to management.

Papamoa, Bay Of Plenty, New Zealand

Travel and Customer Service ProfessionalProficiently prepared travel documentation for both domestic and international journeys, exhibiting attention to detail and adaptability to diverse locations.Demonstrated exceptional client relationship management by effectively addressing and resolving all aspects of client complaints, emphasizing quality communication and fostering productive connections.Leveraged extensive travel experience, customer service acumen, and analytical skills to identify and resolve customer concerns, ultimately enhancing client loyalty and satisfaction.Improved operational efficiency by recruiting and onboarding proficient staff members, effectively reducing workflow inconsistencies.Applied data-driven insights to evaluate and enhance operations, aligning business strategies with current conditions, and proactively forecasting future needs.Successfully orchestrated the relocation of the business from Te Puke to the opening of a new site in Bayfair Mall, showcasing adaptability and strategic acumen.

Auckland, New Zealand

Proficiently managed the coordination of international and domestic travel accommodations for clients, encompassing airfare, hotel, and rental car reservations, maintaining operational efficiency.Employed open-ended questioning techniques to gain a deep understanding of client needs, enabling the provision of tailored international travel options.Demonstrated strong negotiation skills by consistently securing the best deals and thoroughly researched travel options, leading to enhanced customer satisfaction ratings.Implemented a system to track unused customer tickets, allowing for exchanges toward future trips and personal expenses, optimizing resource utilization.Vigilantly monitored competitor activity to ensure that the most competitive rates were offered to clients, staying current in a dynamic travel market.Conducted client interviews to assess international travel and accommodation requirements and recommended points of interest, thus enhancing overall travel experiences.