Mike Cates Email & Phone Number

Austin, Texas Area

Mike is a freelance professional with experience in vector identity, graphic design, and supporting visual communication collateral. His creative is high impact with industry standard quality that is able to be reproduced in a wide array of print products and digital based web applications. •Over a decade of experience in web and print design using Adobe Creative Suite.•Expertise in brand, logo, and identity design.•Proven ability to create visually appealing and engaging designs that meet business goals.•Strong understanding of branding principles and best practices.•Excellent communication and collaboration skills• Identify the right problems to solve, gauge the usability of products, and make sound recommendations for improvements.• Clearly understand and articulate the information architecture, workflows, and processes surrounding the user experience.• Create wireframes, mock-ups, and prototypes to communicate design intent effectively.•Collaborate with an interdisciplinary team that includes other user experience designers, developers, product and marketing managers, and other stakeholders through all phases of the development cycle.•Mentor, coach, and build standards & methodology for accelerating Product delivery.

Provide data analysis for a large search engine company by using resources set by pre-defined queries to refine engineer algorithm.Determine which SERP results offers the highest utility to a user that issues a particular query, device action, or general user intent. Utilize advance research abilities to maintain an understanding of current trends in technology, culture, and business.Maintain a strong ethic to self start a workflow conducive to productivity while adhering to strict company task time metrics.

Provide client solutions for small business owners to identify branding needs from concept to completion.Conduct analysis of current design trends to market to clients to advance company ideology in providing quality products and utility. Maintain office equipment to sustain efficient operation of design computers, large format printers, screen printers & plotters. Front line of support in a face to face client relationship to resolve any issues that may arise in operating a retail facility.Develop web & print collateral to support company branding and client business promotion and marketing.

Provide phone support in the resolution of computer issues related to user, hardware, and software issues.Identify trending issues and developing knowledge base articles for tier 1 support to handle known issues.Conduct training support to teach new personnel how to provide technical support in an empathetic display of client resolution. Monitor & support phone agents to advance call metrics within company standard.Administration support in identifying talent that can advance company ideology and efficiency.