A contact center and answering service business development professional with 30 plus years. Have successfully designed programs, provided consultation involving accomplished processes and orchestrated program implementations and expansions. Current focus is with manufacturing and processing plants helping them manage employee attendance by providing a live agent callout process that instantaneously provides attendance information to the management team. I have experience in both domestic inbound and outbound programs involving B2B, B2C and customer care services. Knowledge and practical experience with both in-house and outsourcing customer engagement, support and acquisition. Key industries of expertise include manufacturing, property management, food/beverage, home services, restoration, eCommerce, retail and utilities.
Listed skills include Lead Generation, Customer Retention, Strategy, B2B, and 46 others.