Mike Chartrand

Mike Chartrand Email and Phone Number

Chief Executive Officer @ NorteSur Consulting
Antioquia, Colombia
Mike Chartrand's Location
United States, United States
Mike Chartrand's Contact Details

Mike Chartrand work email

Mike Chartrand personal email

n/a

Mike Chartrand phone numbers

About Mike Chartrand

We help new and small companies build their customer base quickly and cost-effectively with fully-managed, high-performing micro sales teams. Combining our deep industry knowledge with top global sales talent and cutting-edge contact center technology, we ramp up teams of between 1 and 6 callers in just days.We run campaigns of all shapes and sizes, inbound and outbound, from setting appointments and closing deals to product marketing and demographic surveys.Whatever your needs, reach out, and let's chat!------Some interesting background:It wasn't so long ago I was managing offshore BPOs for a blue-chip telco. In those days, setting up a new call queue was a significant undertaking requiring a physical infrastructure implementation alongside a fairly long process of recruiting and training. Fast forward to 2013 and I'm launching queues in DAYS and acquiring a team of agents within HOURS. Using the power of the online marketplace, I have access to thousands of vetted agents with experience across a range of industries. Then, with the help of various online service providers, I can generate a list of relevant leads and spin up a predictive dialer to automate calling in any region. Companies big and small hire me to get their in-and-outbound needs implemented and running efficiently. Whether you have a need for sales, appointment setting, or support, reach out and I'll be happy to walk you through how easy it is to ramp up a virtual call center to match your needs.

Mike Chartrand's Current Company Details
NorteSur Consulting

Nortesur Consulting

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Chief Executive Officer
Antioquia, Colombia
Mike Chartrand Work Experience Details
  • Nortesur Consulting
    Chief Executive Officer
    Nortesur Consulting
    Antioquia, Colombia
  • Roomsmith
    Director Of Operations
    Roomsmith Sep 2023 - Present
    Greater Minneapolis-St. Paul Area
    Roomsmith opens the possibilities of your house - we are the market leader in room additions and interior conversions, providing fast, high-quality installations with a seamless process.
  • Art Of Sales Academy
    Client Strategist
    Art Of Sales Academy Feb 2023 - Present
    Medellín, Antioquia, Colombia
    Art of Sales Academy is a consultancy and a catalyst designed to help startups and agencies scale. We create systems to fill your pipeline with qualified conversations and train teams to move deals from first call to close. We're for you if:- You are a SaaS based business selling licenses between $10K / year - $1 Million / year- You're an agency selling high value services to mid-size to large businesses- You are looking for a catalyst to help with strategy, scale your pipeline and close more deals
  • Roomsmith
    Growth Officer
    Roomsmith Jan 2023 - May 2023
    Greater Minneapolis-St. Paul Area
    Roomsmith™ is the US market leader in room additions, providing fast, high-quality installations with a seamless process.Accountable for customer acquisition, I manage an outbound team cold-dialing homeowners to identify those who might be interested in a room addition or home remodel.
  • Clockedin
    Market Development Lead
    Clockedin Jul 2022 - Apr 2023
    Chicago, Illinois, United States
    Clockedin is an app-based solution that harnesses the power of the social network to connect people and local businesses.I'm responsible for the voice channel of user and customer acquisition and to that end, am executing an insanely effective outbound strategy leveraging a small team of offshore callers.
  • Clockedin
    Customer Success Manager
    Clockedin Aug 2019 - Jul 2022
    Remote-Worker
  • Barranquilla Now
    Remote - Managing Partner
    Barranquilla Now 2017 - Jul 2022
    Atlántico Area, Colombia
    Barranquilla Now offers a fresh look at the best of the best in and around beautiful Barranquilla. From fine cuisine to Caribbean adventures, we are your source for the best of the B - the top things to eat, drink, and do in Curramba.
  • Jemops Sas
    Solutions Manager
    Jemops Sas Dec 2017 - Jul 2018
    Barranquilla, Colombia
    Brindan servicios de infraestructura administrada a empresas de todo el mundo. En resumen, desarrollan e impulsans soluciones eficientes y rentables que mantienen las propiedades de nuestros clientes en línea y seguras. Para obtener más información, envíen un correo electrónico a soporte@jemops.com, o visíten en www.jemops.com.--We provide managed infrastructure services to companies across the globe. In short, we develop and drive efficient, cost-effective solutions that keep our clients' properties online and secure. For more information, please send us an email at soporte@jemops.com, or visit us at www.jemops.com.
  • Pluriza
    Co-Founder & Commercial Manager
    Pluriza 2017 - 2018
    Barranquilla, Colombia
    Pluriza is a digital agency based in Barranquilla, specializing in Business Process Outsourcing. I provided consulting services, introducing the company to the Canadian marketplace.
  • Barranquilla Life
    Co-Founder & Managing Editor
    Barranquilla Life Nov 2014 - Mar 2017
    Barranquilla
    Barranquilla Life was an English-Language news magazine based in Barranquilla, Colombia which I ultimately sold.
  • Academia Europea
    Director Of Learning And Development
    Academia Europea Nov 2013 - Apr 2014
    El Salvador
    Accountable for a staff of 45 multi-lingual instructors, I was responsible for the overall quality of learning and the efficient operation of group classes. Additionally, I performed English fluency evaluations, certifications, and validations of English-target translations.
  • Bell
    Vendor Manager - Contact Centre Operations
    Bell Oct 2007 - Mar 2012
    Montreal, Canada
    Project duties included framework analysis, detailed project delivery reporting, routine liaison with operational departments, hosting of regular stakeholder update meetings and continuous validation of project variables. Notable accomplishment: Tasked with the reduction of repeat customer calls, I successfully managed a five-month project, deploying a tiered help-desk at a near-shore vendor leading to $3M in annualized savings.
  • Bell
    Quality Governance Prime - Global Contact Centers
    Bell May 2009 - Oct 2011
    Global
    In tandem with my role of Partner Manager, I was de-facto accountable for QA across four of our offshore contact centers. Through the delivery of frequent call audits, detailed root-cause analysis and regular calibrations with vendor QA teams; I helped solidify Bell’s reputation as a leader in customer excellence. Notable accomplishment: After identifying a gap in the customer security validation process, I worked with the legal and training teams to develop implementation materials and drive final process compliance across all Bell Internet locations, culminating in AHT drops over 40 seconds with in-year savings of $600K ($1.2M annualized).
  • Bell Canada
    Partnership (Vendor) Manager - Contact Center
    Bell Canada Jun 2006 - Oct 2011
    Canada And El Salvador
    In this capacity, I was the on-site client responsible for the overall customer experience at Bell’s on/offshore out-sourced internet call centers. Partnering with the vendor leadership teams of three top-level firms, I helped establish and drive a winning culture rooted in open and honest communication. Notable Accomplishment: Partnering with local leadership, I oversaw the successful three month implementation of a 150 seat, internet help-desk queue at an established vendor in Central America. I remained on-site a further two years in an audit and support capacity, offering guidance as required to develop and cement a positive, performance-based culture. Holding stakeholders accountable to individual, quantifiable results and through the delivery of regular audits and consistent coaching, our joint efforts brought each site into the top global ranking across the five primary metrics.
  • Bell
    Various Contact Center (Non-Management)
    Bell May 2003 - Jun 2006
    Ottawa, Canada Area
    I have experience across almost all campaign types from inbound business office, sales and technical support to outbound sales and welcome campaigns. I am fluent at all operational levels from front-line through agent support, quality assurance and team leadership. I also spent some time in operational analysis and reporting, identifying customer-impacting opportunities and solutions. Finally, I obtained substantial experience resolving end-to-end customer complaint escalations with a focus on high FCR.

Mike Chartrand Skills

Management Team Leadership Call Centers Customer Experience Quality Assurance Analysis Program Management Call Center Operations Management Customer Service Change Management Outsourcing Leadership Project Management Business Analysis Negotiation Process Improvement Business Strategy Troubleshooting Team Management Problem Solving Customer Relations Training Telecommunications Vendor Management Business Management Web Development Coaching Strategic Planning Social Media Event Management Performance Management Customer Satisfaction Crm Business Process Marketing Team Building

Mike Chartrand Education Details

Frequently Asked Questions about Mike Chartrand

What company does Mike Chartrand work for?

Mike Chartrand works for Nortesur Consulting

What is Mike Chartrand's role at the current company?

Mike Chartrand's current role is Chief Executive Officer.

What is Mike Chartrand's email address?

Mike Chartrand's email address is mi****@****bell.ca

What is Mike Chartrand's direct phone number?

Mike Chartrand's direct phone number is +5731680*****

What schools did Mike Chartrand attend?

Mike Chartrand attended Sheridan College.

What are some of Mike Chartrand's interests?

Mike Chartrand has interest in Social Services, Children, Education, Scuba Diving, Poverty Alleviation, Disaster And Humanitarian Relief, Human Rights, Animal Welfare.

What skills is Mike Chartrand known for?

Mike Chartrand has skills like Management, Team Leadership, Call Centers, Customer Experience, Quality Assurance, Analysis, Program Management, Call Center, Operations Management, Customer Service, Change Management, Outsourcing.

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