Bindertek offers top-quality file management tools, space saving shelving, desk accessories, briefcases, binder carts and file archiving solutions. As a small business, we offer personalized customer service. Experts in organization, we pride ourselves on helping you work and organize smarter and faster. - Increased wholesale sales over 400%, bringing yearly revenue from $300,000 to over $1.4 million, adding more than $3.6 million to company revenue over that time- Developing and deciding on strategic decisions around finances, marketing, merchandising and operations- Creating and executing distribution strategy, establishing and managing partnerships with Staples, Quill, Office Depot, Wayfair, Houzz, as well as driving sales through Amazon’s direct fulfillment program- Directing sales and marketing strategy for Moll Desk product line leading to a 300% increase in revenue- Functional COO duties including monthly closing of the books, P & L responsibilities, reporting financials to bank- Projecting yearly company sales and expenses, guiding company strategy and decision making throughout the year- Defining the marketing and operational budgets for the year based on sales projections, growth potential and net income goals, managing progress of each to make sure financial goals are met- Identifying and partnering with suppliers, negotiating distribution rights, pricing and cooperative agreements- Managing and evaluating vendors and contracts including shipping, IT, website, company CMS, amongst others- Establishing and managing pricing strategy to optimize profit margins- Researching market trends, sourcing and developing products, negotiating product costs, product design, deciding on initial order levels- Setting and monitoring ordering levels for company-wide inventory, balancing stocking needs with cash flow limitations, reducing inventory by over 20%

- Managed customer service department for three e-commerce businesses, including hiring/firing responsibility- Developed customer service and sales programs to ensure revenue and order growth as well as increased customer satisfaction - Negotiated pricing with suppliers, establishing pricing structure for products to optimize company profit margins- Responsible for managing supplier and vendor accounts, negotiating contracts, co-operative agreements, product research and evaluations- Coordinating and assisting marketing team on email promotions, giveaways, catalog production and website content - Maintaining product information, product training and inventory management for over 700 skus

- Planned layout and prepared grounds for the US Open, including setting up signage, arranging parking lot logistics, ticket lines, entrance gates, media tents and Flushing Meadows park area- Directed over 30 guest services employees on the two largest levels of Arthur Ashe Stadium during US Open- Executed seamless entrance/exit logistics to the stadium, especially between day and night sessions where television appearance needed to reflect a smooth ticket holder experience- Managed logistics for highest trafficked areas of the event by coordinating security, ticket-takers, ushers and customer service

- Coordinating internal accreditation requests from multiple departments through meetings, phone calls, and emails- Preparing accreditation for contractors, media, and sponsors, with an importance on meeting deadlines- Reviewing and completing tournament registration with players, while also organizing accreditation for players, coaches, trainers and guests

- Hired and managed 15-20 seasonal staff members, garnering high customer service grades for team performance- Increased individual ticket sales yearly through new promotions and events, leading to new attendance records and increased revenue- Managed hundreds of the largest corporate accounts for the US Open to ensure account satisfaction- Responsible for year-round upgrade requests, seat change inquiries, ticket marketing programs, and account reconciliation- Led all in-person client service efforts for ticketing department during tournament, requiring face-to-face handling of thousands of customer issues over the course of the three week event

- Became leading salesperson in the company within six months of starting position- Established leads through cold calls, drop ins and referrals, growing territory to over 20 accounts within the first year - Developed sales materials to promote company offerings, benefits to community, as well as the school itself- Created and executed sales strategy based on school type, location and sports programs- Worked closely with accounts to develop websites to strengthen interest within local communities- Led website build for clients and influenced creative decisions on layout and content

Worked to increase ticket sales, facilitate ticket transactions, assisted with game day operations.