Mike C. Email & Phone Number

Belchertown, Ma, Us

Belchertown, Ma, Us

Bindertek offers top-quality file management tools, space saving shelving, desk accessories, briefcases, binder carts and file archiving solutions. As a small business, we offer personalized customer service. Experts in organization, we pride ourselves on helping you work and organize smarter and faster. - Increased wholesale sales over 400%, bringing yearly revenue from $300,000 to over $1.4 million, adding more than $3.6 million to company revenue over that time- Developing and deciding on strategic decisions around finances, marketing, merchandising and operations- Creating and executing distribution strategy, establishing and managing partnerships with Staples, Quill, Office Depot, Wayfair, Houzz, as well as driving sales through Amazon’s direct fulfillment program- Directing sales and marketing strategy for Moll Desk product line leading to a 300% increase in revenue- Functional COO duties including monthly closing of the books, P & L responsibilities, reporting financials to bank- Projecting yearly company sales and expenses, guiding company strategy and decision making throughout the year- Defining the marketing and operational budgets for the year based on sales projections, growth potential and net income goals, managing progress of each to make sure financial goals are met- Identifying and partnering with suppliers, negotiating distribution rights, pricing and cooperative agreements- Managing and evaluating vendors and contracts including shipping, IT, website, company CMS, amongst others- Establishing and managing pricing strategy to optimize profit margins- Researching market trends, sourcing and developing products, negotiating product costs, product design, deciding on initial order levels- Setting and monitoring ordering levels for company-wide inventory, balancing stocking needs with cash flow limitations, reducing inventory by over 20%

Belchertown, Ma, Us

- Managed customer service department for three e-commerce businesses, including hiring/firing responsibility- Developed customer service and sales programs to ensure revenue and order growth as well as increased customer satisfaction - Negotiated pricing with suppliers, establishing pricing structure for products to optimize company profit margins- Responsible for managing supplier and vendor accounts, negotiating contracts, co-operative agreements, product research and evaluations- Coordinating and assisting marketing team on email promotions, giveaways, catalog production and website content - Maintaining product information, product training and inventory management for over 700 skus

Purchase, New York, Us

- Planned layout and prepared grounds for the US Open, including setting up signage, arranging parking lot logistics, ticket lines, entrance gates, media tents and Flushing Meadows park area- Directed over 30 guest services employees on the two largest levels of Arthur Ashe Stadium during US Open- Executed seamless entrance/exit logistics to the stadium, especially between day and night sessions where television appearance needed to reflect a smooth ticket holder experience- Managed logistics for highest trafficked areas of the event by coordinating security, ticket-takers, ushers and customer service

Melbourne, Victoria, Au

- Coordinating internal accreditation requests from multiple departments through meetings, phone calls, and emails- Preparing accreditation for contractors, media, and sponsors, with an importance on meeting deadlines- Reviewing and completing tournament registration with players, while also organizing accreditation for players, coaches, trainers and guests

Purchase, New York, Us

- Hired and managed 15-20 seasonal staff members, garnering high customer service grades for team performance- Increased individual ticket sales yearly through new promotions and events, leading to new attendance records and increased revenue- Managed hundreds of the largest corporate accounts for the US Open to ensure account satisfaction- Responsible for year-round upgrade requests, seat change inquiries, ticket marketing programs, and account reconciliation- Led all in-person client service efforts for ticketing department during tournament, requiring face-to-face handling of thousands of customer issues over the course of the three week event

- Became leading salesperson in the company within six months of starting position- Established leads through cold calls, drop ins and referrals, growing territory to over 20 accounts within the first year - Developed sales materials to promote company offerings, benefits to community, as well as the school itself- Created and executed sales strategy based on school type, location and sports programs- Worked closely with accounts to develop websites to strengthen interest within local communities- Led website build for clients and influenced creative decisions on layout and content

Springfield, Ma, Us

Worked to increase ticket sales, facilitate ticket transactions, assisted with game day operations.

Master Of Business Administration (M.B.A.), Entrepreneurial And Small Business Operations

Bachelors, Sport Management

Psychology