Mike Chester Email & Phone Number

England, United Kingdom

Basingstoke

Responsible for managed service delivery within the Maxima applications and infrastructure Division. Continually striving for operational excellence and proactively working to ensure a positive and engaging customer experience. Operational and consultancy services under my remit are delivered from both onshore and offshore locations to offer operational.

Reading Based With Customers Across The UK

Ensuring delivery of application and infrastructure support managed services in-line with agreed commercial contracts and peformance against SLA. Bridging the gap between customers and operations to ensure the customers interests are well represented within Maxima. Critical incident management, account development, management and ongoing service reviews.

QED Business Systems, Slough, Berkshire

Team Lead for the database support team, providing managed services and professional consultancy services to customers across the UK.

Johannesburg Area, South Africa

During my time at Fedsure I was responsible for mainframe support services to the Fedsure Group comprising +2500 staff throughout the country. Skills and services under my remit included mainframe systems support, database administration and support services, middleware and desktop support. Internal divisions were essentially my key customers and the role.