Mike Chichester Email & Phone Number

Burlington, Massachusetts, United States

Burlington, Massachusetts, United States

• Guided prospects through SaaS product trials, showcasing solutions to their pain points
• Customized eye-catching sales demos to “wow” prospects from various roles and industries
• Collaborated with Account Executives and Software Engineers to resolve sales roadblocks
• Tested new platform features and provided feedback to Product team for improvements
• Served as an internal subject matter expert for stakeholders across the company

San Diego, California, United States

• Configured new Salesforce orgs of up to 100 users for clients in the mortgage industry
• Automated tasks using SFDC programming tools including Workflow Rules, Process Builder, and Flow
• Integrated third-party marketing and finance applications (Act-On, Encompass, LendingPad)
• Formatted data sets in Excel, then imported records via Data Import Wizard and Data Loader
• Led remote user training sessions and provided support through go-live

Scottsdale, Arizona, United States

• Provided desktop support for ~100 in-office and remote users (Windows 10 and Mac OS)
• Administered a variety of enterprise IT applications (Active Directory, Microsoft 365, Exchange, JIRA, Confluence, Asana, Bitdefender, ConnectWise, DocuSign, Salesforce, Zoom)
• Assisted with IT asset management and software licensing
• Created how-to guides in response to and anticipation of common user questions
• Onboarded new employees as the friendly face of IT

Scottsdale, Arizona, United States

• Resolved help desk inquiries via phone and email for ~1000 clients in restaurants nationwide
• Troubleshot POS systems, payment terminals, desktop/laptop PCs, tablets, printers, routers, switches, peripherals, and software
• Documented incidents in help desk ticketing system with emphasis on detail
• Coordinated equipment installation and repair with third-party vendors
• Simplified labor-intensive email/fax workflow with Google Forms

Scottsdale, Arizona, United States

• Developed a business model profitable from the first month
• Sourced, listed, and delivered thousands of products to buyers worldwide
• Cleaned, tested, and repaired used electronics for resale
• Supported customers across multiple sales platforms with response time under 24 hours
• Achieved top rated seller status for sales volume, on-time shipment, and positive feedback

Mountain View, California, United States

• Managed Facebook/Twitter/Pinterest/Instagram pages for multi-national brands
• Launched organic and paid digital promotional campaigns reaching millions of consumers
• Responded to or escalated online customer complaints in a timely manner
• Established best practices guide for social media customer service
• Compiled analytics from across platforms into quarterly reports