Mike Chrestensen Email & Phone Number

Durham, Nc, Us

Durham, Nc, Us

Durham, North Carolina, Us

-Develop technical requirements for reporting solutions (dashboards, visualizations-Ad-hoc data analysis-Liaison between healthcare providers and technical teams

Cambridge, Ma, Us

• Led vendor data management for a 17-pharmacy limited distribution network for biotechnology therapies, Tecfidera® and Plegridy®.• Co-created and managed a six-metric scorecard for vendors quarterly. Partnered with the business on metrics and built the scorecard with SQL, SAP Business Objects, and Excel. The dashboard drove vendor competition, resulting in over $1M in free services.• Planned and executed onboarding of new data sets from 14 vendors in less than six months, adding an internal analytical capability for a $2.5M annual patient adherence program.• Responsible for vendor data requests from triage to execution, such as developing ROI calculations for metrics like Medical Possession Ratio and Proportion of Days Covered, demonstrating patient retention improvements in excess of $100M annually.

Cambridge, Ma, Us

• Developed first ever patient-level marketing dashboard connecting tactics to leads and conversion, resulting in more targeted marketing spend.• Built custom consumer site analytics (Google Analytics) for three major Biotech brands (AVONEX.com, TYSABRI.com, and TECFIDERA.com).• Operations lead for marketing vendor Razorfish, supporting the development of tactics-based digital dashboards for impressions, leads, referral sources, and site utilization.

Cambridge, Ma, Us

• Lead analyst for 300-employee Patient Services department responsible for managing the monthly performance scorecard for all functions.• Liaison for two CEO-sponsored projects for Patient Innovation and Big Data, leading to an engagement with IBM’s Watson Explorer Program.• Developed staffing models for FTE management, resulting in a 25% increase of performance and labor savings in excess of $50K per month.• Created and executed quarterly incentive contests valued at $75K each, resulting in 101% to 105% vs. goal for the department and addition revenue of >$1.5M.

Cambridge, Ma, Us

• Represented department of 220 for three FDA inspections and more than 10 internal inspections, resulting in limited findings, saving the department hundreds of labor hours in corrective actions.• Designed and conducted internal audit programs to ensure consistent 99% compliance rates with regulatory requirements for entire 5 year tenure.• Managed employees responsible for REMs (restricted access drug program) corrective actions program.

Cambridge, Ma, Us

• Launch team member for a psoriasis product generating $85M annually.• Co-designed customer service model, resulting in a seamless customer experience across multiple vendors for acquisition, reimbursement, and distribution.• Responsible for the management and performance of key vendors AmerisourceBergen®, Priority Healthcare (now Accredo®), and Lash Group®.

Cambridge, Ma, Us

• Consistently ranked in top 10% of team in quality and productivity measures while handling more than 50 technical and clinical inquiries daily regarding Multiple Sclerosis and Avonex® therapy.• Chosen to lead multiple special project teams, such as compensation, software enhancements, and new employee training.

Us

• Established and maintained an Access Database for scientific literature saving in excess of eight hours of labor weekly for senior scientists.• Quality Assured clinical reports, resulting in more professional FDA submissions.• Answered Pivotal Phase III Clinical Trial queries.

Ba, Music, Education

Accounting