Mike Cianci Email & Phone Number

Philadelphia, Pa

• Oversee TCP/IP network hardware installations, including switches, access points, routers, printers, and PCs.• Configure and manage both Windows 10/11 and macOS X operating systems for seamless network integration.• Provide remote support using SimpleHelp, BozTeck VENM Console, UltraVNC, RealVNC, and other remote desktop platforms.• Utilizing ERP client software Produce Pro and advanced control, specific to the produce industry. Sales order & PO entry, shipping & receiving. Program based on SSH and Telnet Putty. • Administer Microsoft Office 365, Microsoft 365 Admin Console, and Active Directory with focus on user setup, domain control, and policy configuration.• Manage network printer installation via Common UNIX Printing System (CUPS) and support printer contracts, repairs, and supply procurement.• Install and support surveillance systems using Intellex Camera DVRs and assist with installation and configuration of iOS and Android devices.• Manage Verizon Wireless business account to order, setup and distribute wireless devices to employees. • Expertise in managing mobile handheld scanners (Motorola MC9090/MC3300) and wireless label printers (Zebra RW420/ZQ630).• Utilize Barracuda Web and email spam filtering tools, Veeam for server file backups, and Spiceworks/Zoho for ticket management.• Proficient in software tools including Malwarebytes Nebula, Microsoft Entra/Identity, and Putty SSH TelNet client.

Woodbury Heights, New Jersey, United States

Philadelphia, Pa

• Operate and service Xerox DocuTech 6115 Copier with a DocuSP version 5.1 (processing rip), Xerox Wide Format Printer 8825 using AccXes client tools software.• Operate a Fuji Mutoh 1604 poster machine, along with a Konica Minolta 6500 and a Konica Minolta 65HC using Fiery Command Workstation (processing rip).• Operate and service two DocuColor 6060 digital presses, both with a Creo Spire CX6000 (processing rip) along with a Xerox iGen3 digital press, which I am Level 2 Maintenance Certified by Xerox. • Replace parts such as, MOD wires, Grids (Pre-Transfer, Transfer and Detack), Photoreceptor belts and Pin Scorotrons,• In the past, I've worked in the company’s In House Mail Department using Bulk Mailer 5 software and an Accufast Print Jet printer, printing cliental mailers to be sent to the Post Office.• Trained on and currently using the following software programs: DocuSP 5.1, FreeflowMakeready 6 and Remote Server 6 and 7 by Xerox.• Desktop Publishing PC & Mac• Adobe Creative suite CS1 through CS6 using Photoshop, InDesign and Acrobat.• Microsoft Office, Word, Excel, Powerpoint, Publisher and Outlook, both PC & Mac versions.

Experienced working/replacing parts with Document Centre 265, DC4110, DocuColor 12, DocuColor 255, Graphic Design work, Adobe Photoshop, Acrobat, InDesign, Microsoft Office (Word, Powerpoint, Excel, Publisher, Outlook)

Philadelphia, Pennsylvania, United States

Sales Supervisor that assisted costumers in purchasing computer peripherals and windows system based software for their home or business.Promoted to Supervisor of location's Print and Document Service copy center working with Xerox copiers/Workcenters creating professional documents in black/white and in color.Worked closely with customers while multitasking in a fast paced environment. Trained on changing fuser and xerographic modules by Xerox technicians. I was then promoted to a Retail Accounts Manager which handled the accounts of businesses located in the Philadelphia Market. Maintaining sales numbers and Comp % to reach company goals and standards with success. Responsible in maintaining my department's payroll and scheduling hours using Microsoft Excel spreadsheets on a daily basis.

Electrical Engineering

High School Diploma