Michael Clapperton Email & Phone Number

Naples, Fl, Us

Naples, Florida, Us

London, England, Gb

Informa is a leading Event Organizers, Business Intelligence, Publishing, and Conferences group.I managed technology operations of this $2 Billion Events Management Firm. It includes all aspects of enterprise-wide applications Sales, Marketing & Data. Lead a team of 50.Key Initiatives:➜ Designed a new global CRM system➜ Created an integrated platform between Sales, Marketing and Finance Systems➜ Reorganized the IT function to better align with the business to meet business objectives, aligned compensation and rewards across the organization and reduced the IT footprint through outsourcing and migrating services to Centralized IT.

London, Gb

Clarion (A Providence Equity Company) is one of the world’s leading event’s organizers, producing and delivering innovative and market-leading events.Accountable for turning-around the Clarion Business Systems to allow business growth.Key Initiatives:➜ Conducted the process that selected the company´s main core systems including ERP and CRM, resulting in $1.5 Million in EBITDA impact.

➜Developed a SaaS Lean Six Sigma process automation tool designed for IT departments an successfully sold the company to Etairos Consulting in the beginning of 2015.

White Plains, Ny, Us

GLM (A Providence Equity Company) was a $100M leading Events Organizer for design and home lifestyle, sports and active lifestyle, e-commerce, product development, and sourcing, in the United States and internationally.Managed all aspects of enterprise-wide technology – applications, infrastructure, and technical operations. Directed a team of 15, with a budget of $2M.Also responsible for rolling out industry-specific BI tools to access the Datamart providing GLM with a better understanding of their customers across all shows.Key Initiatives:➜ Reduced OPEX spends from $6M to $5M while improving service➜ Negotiated agreements with larger providers to leverage pricing and more up-to-date services, eliminating duplicative or unnecessary services➜ Virtualized 100% of the Data Center and 50% of the desktops➜ Redesign of the Market. Sales and Data Platforms

Boston, Ma, Us

World leader in energy intelligenceResponsible for all aspects of IT operations including desktop support, helpdesk, and logistics. Led eight direct reports with 600 employees worldwide.Analyzed processes; created a tiered support system, triage process, and prioritization model for IT helpdesk and desktop support team; and reconfigured service management system to route requests directly to the appropriate workgroup. Key Initiatives:➜ Re-designed employee on-/off-boarding processes with HR and facilities, saving ~$500k annually.➜ Slashed backlog of service requests from 900+ to less than 30 and speeded resolution time by 75% within one month.

Framingham, Ma, Us

Staples is the world’s largest office supply and 2nd largest e-commerce retailer. $40B in revenueManaged the Staples ITIL Based IT Service Center, 5 Managers, 50 globally distributed Technical Support Agents, and a $3.5M labor and $2M capital budget.Key Initiatives:➜ Saved $2M annually across all IT departments. Reduced priority incidents by 50% from 100 in year 1 and 50% again in year 2. Reduced participation in priority events from 200 IT people for 4 hours to 50 people for 1 hour.➜ Decreased the average speed of answer from 5 minutes to 10 seconds as well as first contact resolution from 12% to 40% in one month, saving $500K annually.➜ Obtained 1M in OPEX saving by utilizing Six Sigma to improve the service desk.

➜Started-up profitable retail-based financial services and online insurance sales organization. Managed 35 storefront sales locations with 50 sales and support staff. Acquired by a top tier Fortune 500 Insurance company.

San Jose, California, Us

➜Led team that supported 5,000 PC and UNIX systems as well as the corporate systems infrastructure worldwide. Managed $3M annual budget and staff of 40.

Mba, Business Administration And Management

Ba, Communications

Technology, Operations, & Value Chain Managment

Business Process Management