Mike Clark Email & Phone Number

Powder Springs, Ga, Us

Dallas, Ga

Preaching, teaching adult Sunday School class, leading new member class, leading community groups, leading music ministry and liturgy.

Kennesaw, Ga

Primarily responsible for providing clients with quality staffing solutions and to offer candidates career-advancing opportunities by applying administrative knowledge to Selectek's procedures and processes. Facilitate and execute administrative tasks to assist management; maintain and improve efficient functionality by enabling proper procedural activity with accuracy and consistency.Key Functions: Ensure accurate payroll administration by gathering and verifying timesheet and crew report data as well as entering and updating all information related to weekly payroll maintenance. Facilitate Selectek's on-boarding procedures by preparing start-up paperwork for recruiting staff including processing drug screening, background checks and E-Verifies. Support the Director of Operations and staff by creating and updating forms, spreadsheets, and contractor electronic board. Maintain the integrity of Selectek's database by utilizing all aspects of the software, adding notations, uploading documents, correcting errors, and contributing up-to-date information. Support accounts receivable by assisting with the creation of and updating forms and spreadsheets. Support accounts receivable by discussing and providing updates on customers on a regular basis. Ensure accuracy and quality by checking over details in all areas of job responsibility and confirming all required materials are properly completed and documented. Maintain and improve efficiency by continually reviewing current procedures and evaluating more productive methods in accomplishing daily tasks.

Greater Atlanta Area

Primarily responsible for the daily management of processing and maintaining donor gifts and orders by mail, phone, and website and maintaining donor records in MPX database. Managed and supervised all Leading The Way products, including books, CD’s, and DVD’s.Key Achievements: Processed all donor gifts and orders, including recurring credit card or ACH transactions, and maintained records in MPX database.  Managed multiple vendor relations including Media Group for the production of CD’s and DVD’s and Amplifii for the shipping and warehousing of product. Worked with various publishers to determine pricing, ordering, and shipping of books. Performed analysis reporting on donor information and product inventory. Updated and supported Access database in connection with Infocision Call Center. Researched, tracked, and oversaw resolution of customer service issues and items.

Greater Atlanta Area

Primarily responsible for providing outstanding quality customer support and account management with a high level of customer satisfaction with a thorough and timely response to customers. Maintained a list of active customer projects relating to our suite of products, offering suggestions and providing assistance and guidance for solutions.Key Achievements: Supported client base of up to thirty accounts delivering Workforce Management Human Resources, Payroll, and Benefits Administration solutions. Developed and refined best practices and procedures including user documentation reducing customer case volume by 50%. Selected by management to head pilot training program for new clients, which bridged the gap between implementation and support and produced better trained clients and less cases for support. Provided in-depth analysis and timely resolutions/workarounds for client-escalated issues. Acquired, maintained, and expanded knowledge of relevant product offerings and best practices in order to provide accurate solutions to end users. Entered and maintained customer call problem/description detail integrity in call tracking system. Performed analysis and troubleshooting with knowledge of when to escalate to subject matter experts. Handled difficult or sensitive situations in a professional, timely, and thorough manner and consistently modeled the highest levels of professionalism.

Primarily responsible for successfully implementing the various components of a national account implementation project and functional design solutions using solid efficient, technical, and project management skills to perform assigned tasks. Analyzed complex national account client requirements for payroll, benefits, and human resources policies and procedures and related financial accounting information. Key Achievements:  Increased implementation revenue from $2.8m to $5.5m and averaged 90% quality surveys. Responsible for creating and utilizing change management plans to address client needs in the following areas:─ Communication Plans─ Business Process Mapping (Current State Activities)─ Future State Visioning and Mapping─ Reviewing and modernizing company policies ─ Streamlining employee’s roles and responsibilities─ Creating and executing role based testing scenarios─ Creating and executing role based training models─ Helping clients create value added user procedures and end user documentation─ Helping client management implement a continuous process improvement model to leverage available technology Doubled capacity from 20 to 40 implementation projects per year by reorganizing implementation resource database and designing improved project checklists, also resulting in improved service quality. Transferred, standardized, and migrated ADP clients, and provided full-level on-going customer service support and technical assistance to multiple level client bases. Researched, analyzed, redesigned, and enhanced all system features, software configurations, and customs of client. Conducted needs analysis for numerous clients and developed solutions and recommendations through the use of ADP’s systems and products. Demonstrated to be a subject matter expert (SME) in writing, editing, and running ADP mainframe macros, as well as database management in Microsoft Access.

Maintained client billing and flight information for airport's databases, organized local transportation for visiting clients, managed all related billing matters, managed towing, fueling, and rental of private and corporate aircraft.

Master Of Divinity - May 2019

Bachelor Of Business Administration, Business Management

Concentration in Management and Business Information Systems.

Education record