Mike Clouser Email & Phone Number

Molalla, Oregon, United States

Molalla, Oregon, United States

Vibe Reclaimed Works LLC www.vibereclaimed.comOne of my dreams has been to start my own woodworking company. In March of 2013, my best friend and I started Vibe Reclaimed Works LLC. Vibe specializes in designing and crafting furniture out of reclaimed wood and metal. I drew upon my many years of retail and leadership experience and leveraged the relationships I built and sustained over my lifetime to build our network of partners and customers.Experience: Project Management, Web and Marketing Design/Development, Customer Service, Business Development, Product Design/Development, IT, Manufacturing.

Wilsonville, Or

Portland, Oregon Area

As Sr People Leader: Responsible for leading our internal HR dept leaders in: Hiring and Staffing, Training and Development and the Employee Experience.Competencies: Action Oriented, Building Effective Teams, Command Skills, Customer Focus,Directing Others, Drive for Results, Managerial Courage, Motivating Others, Process Management, Hiring and Staffing.As the Leader of technical assistance and personal training services:Responsible for leading our Genius Bar and Personal Training teams. Our Genius and Personal Training teams received several awards during the 2 years I led the department for: Turn Around Time, Same Day Repairs and Customer Satisfaction scores. As our business continued to grow, the release of the iPhone changed our customer base and traffic significantly. We needed to be innovative, work smarter and faster. I developed a schedule that met our increased business needs and also provided time for the team to renew. Improved our inventory management and partnered with our Retail Fulfillment Team to increase our inventory service parts. This increased our ability to complete same day repairs and increase the number of repairs we did in house to over 90%. I am most proud that the Genius Team was highly engaged, motivated and inspired with a strong work ethic and customer focus.Lead the Oregon-Idaho Market as Point Leader for our Genius Bar and Personal Training.

Manager, Apple Store - Bridgeport Village

As a certified Mac Genius at Apple, I facilitated appointments with customers to solve any technical issues they may have been experiencing with their software or hardware. The appointment structure was set for 15 minutes in which time interviewing the customer, troubleshooting was done, case notes were created and solutions were provided and completed. I have extensive experience troubleshooting all Apple products and software. The majority of our repairs were done onsite. It is pretty common to have anywhere from 30- 100+ repairs in the queue. •Appointment and repair queue management•Time management•A strong drive for results•Active listening•Learning on the fly•Technical knowledge and learning•Teamwork•Communication•Conflict resolution•Multitasking

Portland, Oregon Area

As a Clinical Research Coordinator, I managed clinical studies for drug companies. Understanding the scope of the study and its protocols, sourcing a list of qualified candidates. Scheduling appointments, following protocols for the intake of data and writing accurate reports. Working with the drug reps to submit the completed study.•Effective communication•Informing•Drive for results•Active listening•Technical writing•Time management

Portland, Oregon. Las Vegas Nevada

Portland, Oregon Area

As an Emergency Medical Dispatcher, I coordinated flights and landing zones for the helicopter and fixed wing aircraft. I was responsible for the intake of patient information, and communication with the medical teams, local EMS teams on scene and the receiving hospitals. This was a high pressure job that required multitasking, great communication, learning on the fly and knowledge of protocols etc.I was also responsible for creating the curiculum and the training of all new dispatchers. •Multitasking•Effective communication•Informing•Conflict resolution•Learning on the fly•Mapping skills•Data entry•Training/teaching

Portland, Oregon Area

As an EMT on the Critical Care Unit, I worked with teams of highly skilled medical professionals who specialized in the treatment of pediatric and neonatal who were in critical condition. Alongside treating these patients medically, I also provided the transportation via ambulance to medical facilities.I was also appointed to be an FTO (Field Training Officer). I trained all new field employees as a requirement for their release into field work.

Emergency Medical Technician, Ems

Human Development And Family Studies, General

General Education