Mike Coleman, Mba, Pmp Email & Phone Number

Basking Ridge, Nj, Us

Basking Ridge, Nj, Us

Highly experienced in system CRM (Salesforce/Siebel) technology and integration including product ownership, business requirements creation, As Is/ To Be process documentation, test case design, User Acceptance and Production Deployment Testing, trouble ticket support, report and dashboard support, and building customer relationships.

Herndon, Va, Us

• Heavily involved in the creation of the company’s sales Rules of Engagement including documentation and communication.• Project managed the company wide Sales Organization Acknowledgement of the ROE by creating requirements, verbiage, testing, and working with IT for desired deliverables.• Lead 2016 CPNI for National Distributors project including verbiage/agreement creation, legal signoff, delivering IT requirements, and testing. • Integral role in the SFA 2.0 system launch including testing, documentation review, and hosting multiple nationwide Sales Kickoff Calls • Responsible for representing, creating solutions, documenting (Word/Visio), and communicating all Sales Engineering process issues and changes.

Herndon, Va, Us

• Hosted a bi-weekly NAC Evolution Call with NAC Mgt and IT where business issues are identified, discussed, tracked, resolved, and communicated to the community. • Hosted a monthly NAC User Forum with the Business where new information, reminders, upcoming training was shared and technicians share issues and tips aimed at assisting organizational improvement. • Responsible for representing, creating solutions, documenting (Word/Visio), and communicating all NAC process issues and changes.

Herndon, Va, Us

• Managed National Activations Center (NAC) departmental program by documenting Business issues, scheduling and leading bi-monthly interdepartmental meetings with NAC and IT leadership to discuss, track, and bring resolution to identified actions.• Facilitated National Activations Center departmental forum program by scheduling and leading monthly departmental meeting designed to communicate process and system changes affecting the business user, communicate upcoming training opportunities, and gather requirements for user suggested improvements.• Managed an interdepartmental Ethernet Improvement program by scheduling and leading bi-monthly interdepartmental meetings to discuss, track, and bring to resolution the Business issues related to the Ethernet product.

Herndon, Va, Us

• Managed multiple system release projects from start to finish by writing Business Requirements Docs, attending meetings to actively champion the needs of the Business Unit, and creating test cases for UCT.• During User Certification Testing actively worked to test processes, complete engineering validation, provide IT feedback, and open CRs to deliver a workable product to the Business. • Facilitated accurate communication of projects to the Business by creating Training job aids, updating existing job aids and meeting with trainers to confirm understanding of the changes being delivered to the Business.• Provided support/resolution for Trouble Ticket escalations from the End User /IT Activations/ Tier II Support

Herndon, Va, Us

• Developed multiple training courses, documentation, and Standard Operating Procedures for various departments throughout the organization.• Care and Repair Subject Matter Expert, monitored calls, coached technicians, documented processes and trained new and existing technicians.• Traveled to the New Jersey office on multiple occasions to transition and implement the Translations department’s responsibilities for the Allegiance to XO merger.• Mentored by Senior HR Generalist and HR Manager to learn HR operational procedures and policies. Facilitated Sexual Harassment training to company personnel to satisfy compliance.

Herndon, Va, Us

• Served as the central point of contact for translations updates and corrections. • Provided translations expertise for new products, special requests, and troubleshooting. • Prepared switch scripts that increased translations productivity on port back and disconnect orders. • Documented and trained peers on processes and procedures for multiple products resulting in increased team production and accuracy.

Mba, Management

Bba, Management