Mike Conkey Email & Phone Number

Bethel, CT, US

Connecticut, United States

• When not actively supporting business analyst contracts, I have worked in a consultative role to provide “value-adding” insights in the form of analysis, interpretation and advice. Gathered and documented business and.
• Identified and documented project requirements to capture the required outcomes and ultimately support the business's overall objectives. Provide support for the customers helpdesk team as they work to support their.
• Participated in the development of strategic and tactical IT plans to help inform future project work of the direction of the business. Collaborated with business partners, including senior management, to define.
• WordPress website creation and support.
• Domain registrations, with over 350 registered domains for use and for sale.

Danbury, Connecticut, United States

• The Home Depot has provided me with valuable experience of face-to-face support of the company’s customers, associates, and vendors.
• With my role at The Home Depot, I have expanded my knowledge and skill set based on The Home Depot’s culture and success, built on the unwavering loyalty to their eight guiding principles.o “Focus on Our People.
• Assigned to the Plumbing and Bath departments to help support the customers’ interest in the products that are offered in those departments.
• Able to read plan-o-grams.
• Position includes knowledge of various duties: Service of various products, conduct resets, product cut-ins, returns, POP placement and other general merchandising activities.
• Perform bay pack downs and individual item pack downs when necessary; scheduled bay/item pack downs (via Sidekick) to replenish stock available for customers to source, select and purchase.

Remote

• Serve as Business Analyst supporting project managers, product manager, and IT teams involved with Desktop Migration, SMTP, Cyber Risk, iAAS Audits, Vulnerabilities, Email Retention Policy, HITRUST audits, Risk.
• Proficiently support IT teams in diverse areas including DevOps, INF (Infrastructure), Ops, InfoSec (Information Security) team, PMO, TSOPS, and EDEVOPS.
• Guide project managers by creating and managing updates to cards for initiatives, Epics, user stories, and tasks using Jira and Confluence. Conduct and coordinate discovery and intake sessions.
• Serve in a Project Manager position, supporting the upgrade to installed Multi-Factor-Authentication (MFA) used for security of access to the company’s applications used by internal and external users/clients.

Remote

• Proficiently served as one of 6 Business Analysts supporting 3 Scrum teams in this contracted position in replacing a legacy application (IBM Notes) with Microsoft Dynamics 365. Prescribed role was to help identify and.
• Participated as a Scrum team member on a daily basis, addressing Agile/Scrum methodologies.
• Researched and provided hands-on review of each assigned legacy application/model.
• Prepared multiple Entity Relationship Diagrams (ERDs) using Visio Pro; wrote and presented each story to management, developers, and QA reps; submitted and tracked User Stories via JIRA Kanban board. Used Microsoft.
• Provided feedback to developers and QA regarding functionality and adherence to stated business rules addressed in each of the user stories.

Farmington, Connecticut, United States

• Collaborated with developer teams, other Business Analysts, and Scrum Masters to help define, development, test, and implement Dynamics 365 Sales module enhancements.
• Participated in client business review sessions to gather requirements for proposed and planned system enhancements and upgrades.
• Facilitated business process review sessions for specific enhancements, followed by creating Functional Design Documentation (FDDs) and subsequent review with and demos for client business partners, IT members, and.
• Worked with business partners and developers located around the globe to help with any regional differences for proposed CRM solutions; documented differing international requirements.
• Assisted technical leads/Solution Architects in creating Technical Design Documentation (TDD).
• Participated in data migration, documented data mapping, and integration details (ERP, JDE, CRM, Function Apps, Azure Service Bus, etc.).

Moore Medical LLC Farmington CT

• Materially contributed in creating a new Quote Tool to replace a legacy system and its processes.
• Participated in client business review sessions; counseled business partners; and facilitated business process review sessions.
• Worked closely with clients and project managers as well as with design, engineering, and quality assurance teams to implement an automated solution addressing business and functional requirements. Supported QA teams.
• Participated in all aspects of the Scrum process, including daily standup meetings, planning, review, demo, and retrospective meetings; including user story creation in JIRA, review, acceptance criteria, prioritizing.
• Held training sessions to familiarize sales and support teams with the new quoting tool.

• Opportunity to contribute my services for AIC customer McKesson, Moore Medical Corp division. Busy pulling together requirements for a project & product aimed at replacing 4 other tools/systems.
• Interviewed business clients to analyze their business requirements and recommend and design technological improvements to their business processes and operational procedures.
• Analyzed and defined user requirements and translate them into system requirements to ensure understanding of the request by all project members.
• Translated business user concepts and ideas into comprehensive business requirements and design documents.
• Created project plans in accordance with project management framework standards and procedures. Identified ongoing issues and gaps within project plans, in order to eliminate implementation issues.
• Reviewed enhancements and projects after implementation to ensure compliance to specifications, and cost-effectiveness.

• Responsible for assigned large accounts for day-to-day account management and business initiatives, and involved as a technical sales & consultant for PCNet's managed services, virtualization, and cloud computing.
• Identified business needs or opportunities for improvement through either broad industry knowledge, or detailed knowledge of specific products, services or processes.
• Trained and developed consulting services and client delivery staff including providing direction and support on client deliverables, providing quality assurance, and coaching and mentoring on communication and client.
• Developed complex solutions to business problems or customer engagements through in-depth analysis, coordination and negotiation with key decision makers.
• Recommended process efficiency and effectiveness solutions to management; identified and led or contributed in the development of best practices.

Bristol, CT

• Member of an eight-person team responsible for the technology migration project converting ESPN employee computers from Microsoft XP & Office 2003 to Microsoft Vista and Office 2007. With over 1000 users converted.
• Duties included technology migration at the users’ desks and offices involving upgrading and/or replacing existing laptop and desktop computer systems, and automated plus manual deployment of Vista and Office 2007.
• Managed scope and changes, Identified and managed risks and issues, provided cross training and mentoring as needed, and conformed to all audit, regulatory, vendor management and technology standards.
• Facilitated research, design, development, and integration of emerging technology architectures to align with business strategy, goals, and objectives.
• Performed system-engineering activities such as defining requirements, interfaces and software architecture.
• Engaged and managed strong business relationships with all customer accounts to ensure high levels of service, response, and the overall success of customer-driven business and technical strategies.

• Participated as a business analyst on a specific project involving all aspects of interaction with business customers, developers, and the IT team helping to formalize new requirements for a new business system that is.
• Responsibilities included working closely with the business team to determine their requirements for the latest phase of the project that involves implementing a new business application.
• Led the development of technology strategies and roadmaps for emerging technologies, evaluating usefulness, and making recommendations regarding selected technologies.
• Managed project and product lifecycle change using validation techniques throughout the lifecycle and maintaining the integrity of the requirements document to ensure it is always up-to-date.
• Planned and supported execution of unit, integration and acceptance testing and criteria specifications for the system to meet business requirements.
• Designed the details of automatic systems and provides consultation to users in the area of automated systems.

• Responsible for leading testing efforts, ensuring that issues are identified, tracked, reported on, and resolved in a timely manner. Participated in vendor software customization, configuration requirements, analysis.
• Responsible for managing the overall planning, execution, and delivery of team outcomes
• Facilitated the day-to-day coordination of people, process, and technologies while ensuring business partner requirements are met.
• Identified and confirmed organizational inventory/contacts, allocate business processes, build preliminary/future views, interview state business owners and subject matter experts, and document key planning influences.
• Assisted departments and project teams in overcoming inefficiencies, problems and inconsistencies by coming up with feasible solutions.
• Supported the improvement of business processes through adoption of IT best practices and harmonization.