Mike Cooper Email & Phone Number

Des Moines, Ia, Us

Ames, Iowa, United States

Ames, Iowa, United States

Monitor and Maintain SaaS Systems:- Configure SaaS systems utilizing compliance best practices- Perform change management for systems using a defined SDLC- Creates and maintains documentation for applications, processes, and procedures- Conduct audits on existing systems by running reports and providing analysis- Perform incident management and response procedures to ensure all incidents are addressed appropriately- Participate in on-call rotation to respond to critical eventsTechnical Support and Administration:- Manage end user accounts, permissions, and access- Anticipate, identify, troubleshoot and mitigate/resolve issues as they arise- Recommend, schedule, and perform system improvements, upgrades, patches, and re-configurations- Integrate and automate SaaS systems to increase value and adoption- Transmit data between SaaS systems with automated tooling- Implement new SaaS applications- Advise business on new and existing SaaS systemsSystem Administration Experience:- Okta- Salesforce- OpenAir- Intacct- Concur - Coupa- Xactly (Incent, CEA, & Forecasting)- Jira- Workiva Platform

Ames, Iowa, United States

- Implement various solutions for clients to simplify their complex data processes- Lead projects though engagement phases including alignment, discovery, design, build, enable, and close-out- Train clients on best practices for maximum efficiency in the platform- Document and report project status to all stakeholders- Coordinate with sales and other internal teams to insure client time-to-value is expedited

Ames, Iowa

- Generate reports & dashboards that provide insight on marketing campaign effectiveness- Maintain and enhance data to ensure cleanliness and compliance- Assist in building target account lists for various marketing campaigns- Contribute to lifecycle and automation functions of marketing- Build and maintain Marketo programs to provide campaign information to internal stakeholders- Analyze and provide insight on marketing influence to closed won opportunities as well as providing a visualization of the customers journey

USS Asheville- Performed routine maintenance on various ships systems and subsystems - Interpreted complex diagrams for dangers and potential faults during troubleshooting- Coordinated with coworkers to review maintenance plans - Executed maintenance plans to return systems to normal operations- Monitored classified documents and conducted monthly inventory on themNaval Submarine Support Command- Versatile leader and mentor of a 20 personnel team- Created daily work lists to delegate tasking from the command - Improved workspaces and purchased new equipment for higher quality work- Coordinated with operations department and command watch standers to ensure successful completion of all evolutions involving ships movements- Procured all proper documentation for purchasing of necessary equipment- Collaborated with the command supply team, as well as safety and environmental to ensure proper procedures were followed - Conducted monthly inventory on all supplies to ensure quantity and quality

Bachelor Of Science - Bs, Management Information Systems

Submarine Navigation Electronics

- Basic Enlisted Submarine School: Fundamentals on submarine terminology, equipment and damage control techniques. - Apprenticeship.