Mike Correa Email & Phone Number

Hampton, Virginia

Manage enterprise applications for the city with a team of software developers and system analysts. Project lead for numerous city endeavors to include the development and maintenance of software environments for Revenue, Taxes, Payroll, New Hires, Citizen Contacts, and other projects. One recent project I managed includes the implementation of a Salesforce CRM for the city's 311 Citizen Contact Center. The Salesforce CRM is now integrated with our Public Works' work order system, Lucity. This project is complete and its success has evolved into the need for an additional integration of a mobile application to allow citizens to make service requests from a web portal or mobile device. We have also integrated the CRM with a chat application to allow citizens to make service requests through chat sessions.

Provides technical leadership and manages developing new and maintaining existing application solutions in support of City users in various departments. Manages software development projects and provides technical leadership and guidance for technical personnel assigned. Works closely with users to establish requirements and turnover criteria and to manage development of turnkey solutions.

• Database and application administrator for integrated work order / asset management (CMMS) and 311 information management systems• Project Lead for enterprise CMMS re-implementation • Technical Lead for City of Hampton community engagement projectProject team to incorporate citizen-to-city-management chat sessions.

Develop, maintain and support software applications and technology solutions used within various City departments, primarily within the offices of the Treasurer and the Commissioner of Revenue.

• Web development for beam accelerator safety systems subject matter experts. • Electronic design and installation work in a world-class research laboratory. (3 years)

• Logistics and Production superintendent for fleet of F-15 fighter aircraft. (3 years)• Instructor/ Advisor for improvement initiatives and organizational strategic plans. (5 years) • Led and trained personnel. Chaired daily production meetings. Conducted performance counseling and authored evaluation reports. (15+ years) • Troubleshoot and repair electronic systems on unique test aircraft. Held Top Secret (SBI) Security Clearance.

Aas, Software / Database Development

As, Social Science