Michael Dicosimo Email & Phone Number

Harrisburg, Pa, Us

Reading, Pa, Us

Teaneck, Nj, Us

• Lead Salesforce Administrator for North, Central and South American CRM operations.• Lead Salesforce CPQ Administrator for North American Sales Quoting business.• Lead Pardot Administrator for North American Marketing team.• Act as Salesforce Architect and Business Analyst for North American operations.• Handle design and Marketing initiatives for North American Sales business.• Successfully moved North American Sales business from Classic UI to Lightning UI.• Completely overhauled Service Cloud Case management for Technical Support department.• Technical Project Lead on successful project for new Ecommerce site utilizing Sitefinity/SmarterCommerce Content Management System.• Technical Project Lead on project for new Business Intelligence platform adoption, ZoomInfo.

Charlotte, Nc, Us

• Salesforce Administrator for three Business divisions (Sicom, Xenial, Nextep)• Overhauled all Sales reporting and dashboarding including Forecasts• Have supported business growth from 300 users to over 800 and growing.• Stakeholder/decision maker on all Salesforce integrations and changes.• Admin role for Docusign, Identity Connect, Kinetic Growth, and Pardot.• Demanding environment that requires constant evolution of platform andprompt response to business demands.

Teaneck, Nj, Us

•Salesforce CRM Administrator for Sales Team.•Admin for Big Tin Can Hub content sharing system•Handle design work utilizing Adobe Illustrator, In Design, and Photoshop•Intermediate skills with video editing using Adobe After Effects and Premier Pro•Maintain Back end and content of Nitto.com website using Tridion CMS.

• Installation, configuration, operation and maintenance of network servers, computer hardware, peripheralequipment and software for both PC and Apple computers• System Administrator for four office locations managing local networks for over 100 employees• Troubleshoot wireless LAN infrastructure as well as local and wide area network cabling• Provided user/customer support training and assistance for clients and in house employees

Basking Ridge, Nj, Us

• Software deployment and maintenance on UNIX platform servers• Created and executed basic UNIX shell scripts• Helped build and test new UNIX servers for new environment• Revised and updated support documentation for products

Arlington, Va, Us

• Served as main representative for all inventory related duties involving Colgate-Palmolive account• Delegated tasks to inventory team members involving visual inspection of products for Colgate-Palmolive and requests for physical cycle counts on outbound orders with specified product• Winner of various awards including “Customer Service Above and Beyond” and “Inventory Precision Award” given annually by the Colgate-Palmolive company.

Bridgewater, New Jersey, Us

• Provided direct software support for Service Delivery product for clients including Verizon, AT&T, BellSouth and SBC• Troubleshot software data and utilized software documentation to correct client problems• Pinpointed and corrected system problems via UNIX environments using basic UNIX commands

Arlington, Texas, Us

Full-Time Supervisor in Food & Beverage Department - responsibilities included department budgets, menu development, loss prevention, employee relations/retention, management growth, safety record, inventory control, and profit and loss accountability.

Computer Science

Computer Science

Web Design & Interactive Media