Project Manager for Windows 8 deployment and for the implementation of distributed Technology Support Centers at Financial Insitution

Responsible for 9 Data Centers. Managed Data Center team that was responsible for designing, implementing, managing and supporting the virtual server environment (1100 VMs)Managed Computer Operations Team that scheduled and monitored all automated processes in the IT environment.Acted as ITIL Capacity and Availability ManagerManaged operational infrastructure projects (VMware upgrades, Infrastructure migrations and upgrades)

• Managed comprehensive strategy and operational support for LAN and WAN in liaison with dedicated network and telecoms teams (9 resources) while ensuring compliance to company methodologies• Provided regular progress reports and related documentation to all designated parties while upholding professional relationships with all internal and external parties• Actively involved in reviewing/updating Service Desk processes and proceduresProjects Summary• Spearheaded desktop strategy and support in both desktop and virtual desktop (Citrix) environments while managing a desktop support team of 8 and ensuring outstanding customer service through timely resolution of relevant queries• Sponsored and guided a successful Output Management project through appropriate selection and implementation of multifunctional devices as well as encouraged information transfer to ensure proper ongoing maintenance and support processes.

• Accountable for end to end management of numerous projects across multiple IT disciplines, facilitating seamless implementation and operational support.• Lead, monitored and supported cross-functional team activities in accordance with strict company policies and procedures, and to high standard• Timely identified and addressed any potential obstacles that arose as well as kept key stakeholders current on any new project-related developments through regular reporting structures• Maintained excellent working relationships with all prominent participants• Managed projects in accordance with company project management methodology (a blend of PMBOK, ITIL and ASAP), with a strong emphasis on quality, stage gate control, timelines and operational integration.Projects Summary• SAP Infrastructure for ERP, HR, APO, CRM, Treasury (Windows and Unix) including SAP Basis Team activities• Desktop migration from Windows 3.1 to Windows XP for 2500 users – awarded Top Performer Award• Implementation of new office automation infrastructure at multiple sites using VMware• Implementation of Virtual Desktop environment at multiple sites using Citrix• Migration from Novell Directory services to Microsoft Active Directory for 9 locations and 2500 users